Olivia Romer
Sunshine Coast,QLD
Summary
Team management experience enhancing customer service satisfaction, company success and team performance qualities. Exceptional customer service experience, inclusive of a strong work ethic with a high level of verbal and written communication. Striving for a creative industry to up skill and progress through the company. I am able to work in a group as a collective or as an individual.
Overview
7
7
years of professional experience
Work History
Client Services Team Manager
Insurance Brokers
Sunshine Coast QLD
05.2022 - Current
- Conducted regular team meetings to share updates, address concerns, and provide a support network.
- First point of contact to assist the brokers to excel in their career.
- Implemented best practices in customer service by staying current on the growth of the company and incorporating relevant knowledge into our daily operations.
- Coordinated closely with other department managers to ensure seamless integration of services company wide.
- Boosted client satisfaction by effectively managing a team of four in house and 3 off-shore.
- Ensuring timely resolution of inquiries is conducted and provided one on one support to ensure consistency of time management.
- Complaints handler to defuse any dissatisfied customers. High problem solver.
Choreographer
Burlesque Lamour
Sunshine Coast QLD
01.2023 - Current
- Dance Teacher at night outside of traditional working hours.
- Ensure a safe and positive environment is created each week.
- Choreographed performances for individuals / groups.
- Developed new choreography for shows and organized rehearsals with team members.
- Thinking outside of the box and ensuring on-going training development is adhered by.
Chiropractic Assistant
Coast Chiropractic
Sunshine Coast QLD
03.2021 - 05.2022
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Executed deep tissue massaging under the supervision of the chiropractors.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Only terminated my employment due to casual employment hours only offered in the company.
Assistance Director
Early Learning Childcare
Adelaide SA
02.2018 - 02.2021
- Opened a brand new child care centre as an inspiring Assistant Director.
- Adhered by the governments regulations to ensure the safety of children.
- Established policies and producers under the Early Years Learning Framework.
- Cultivated a positive work environment that fostered employee engagement and the support that educators require.
- Only terminated my employment due to re-locating.
Skills
- Administration Experience
- Strong Work Ethic
- Project Planning
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Policy Implementation
- Problem Resolution
- Attention to Detail
Reference
Upon Request
Timeline
Choreographer
Burlesque Lamour
01.2023 - Current
Client Services Team Manager
Insurance Brokers
05.2022 - Current
Chiropractic Assistant
Coast Chiropractic
03.2021 - 05.2022
Assistance Director
Early Learning Childcare
02.2018 - 02.2021