Olivia Rowland
Merewether,NSW
Summary
Hi there, I’m Olivia, Liv for short. I think I’d be a great asset to your team. I'm outlined as a hard worker who has had up to 4 years’ experience in hospitality and retail work. I'm highly dedicated to offering exceptional assistance and skills to your team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Barber Industries
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Team Member
KFC
10.2021 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
Supervisor
Revoloution Sports Park
01.2021 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
St Philips Christian College
Waratah2025
Skills
- Team Contribution
- Analytical Thinking
- Order Accuracy
- Employee Relationships
- Strong Work Ethic
- First Aid Training
- Payment Processing
Certification
First Aid Certificate
Additional Information
Going onto 2024, I am a Year 11 student who attends St Philips Christian College. I have attended this school from Year 7 till now and I plan to stay until Year 12. More about me is I love spending time with friends, sporting clubs and my family of course too! Some of my biggest achievements in my lifetime have been made throughout sporting, Cheerleading.
Awards
- KFC Team Leader of the Year 2023
- St Phillips Term Award Academic Excellence 2022
- East Coast All Stars Cheerleading Worlds Bid 2023
- East Coast All Stars Cheerleading 2nd Place ESPN Worlds 2023
- St Philips Term Award Creative Excellence Award 2023
References
- MIKEY HELWE, Barber Industries Kotara, Owner of Shop- Boss, (04) 481 786 601, Mikey.Helweee@gmail.com
- Ash Drylie, KFC, Area Restaurant Manager KFC- Manager, (040) 163-5271, au06744@yum.com
Timeline
Receptionist
Barber Industries
01.2023 - Current
Team Member
KFC
10.2021 - 01.2023
Supervisor
Revoloution Sports Park
01.2021 - 04.2022
St Philips Christian College
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