Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Sakko

Newcastle

Summary

Enthusiastic and adaptable hospitality professional with a diverse international background, having lived and worked in both Finland and Australia. Experienced in dynamic, customer-facing roles, with a strong passion for delivering exceptional service and creating positive, welcoming environments. A natural team player with excellent interpersonal skills, known for building strong rapport with customers and colleagues alike. Highly flexible and eager to take on new challenges, with a proactive approach to learning and staying ahead of industry trends. Committed to contributing to team success and company growth through dedication, positivity, and a genuine love for hospitality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista & Front Desk Receptionist

Sodexo Oy
08.2024 - 01.2025
  • Provided exceptional customer service in a busy coffee shop environment, preparing coffee and beverages to customer preferences.
  • Managed customer transactions, processed payments, and maintained accurate records of sales.
  • Sold swimming pool hall tickets, assisting customers with inquiries, explaining pricing and package options.
  • Ensured a clean and welcoming atmosphere by maintaining organization in both the coffee shop and pool hall areas.
  • Supported daily operations, including restocking supplies, handling inventory, and setting up spaces for customer use.

Food and Beverage Attendant

Don Hodge Hotels
10.2021 - 06.2024
  • Maintained a clean, organized environment in accordance with health and hygiene regulations.
  • Delivered prompt, friendly service, ensuring an exceptional guest experience through collaboration with team members.
  • Greeted, seated, and assisted customers, enhancing satisfaction and encouraging return visits.
  • Processed payments, issued receipts, and managed transactions with accuracy.
  • Trained and mentored new staff on company policies, ensuring seamless integration into the team.
  • Coordinated with kitchen and waitstaff to provide accurate and timely order information, minimizing delays.
  • Addressed customer inquiries and resolved complaints efficiently, fostering positive relationships and building trust.
  • Supported supervisors and colleagues in maintaining operational efficiency and smooth service flow.
  • Fostered rapport with guests, delivering attentive service that ensured a welcoming and enjoyable dining experience.

Live-In Nanny

Sefo Family
01.2020 - 10.2021
  • Cared for two children (ages 2 & 5), providing a safe, nurturing environment.
  • Prepared healthy, balanced meals tailored to dietary needs and restrictions.
  • Maintained cleanliness in children's areas and assisted with household tasks (laundry, cooking).
  • Established and followed daily routines to promote structure and stability.
  • Transported children to school, activities, and appointments, ensuring punctuality.
  • Supervised outings, vacations, and playtime to ensure safety and enjoyment.
  • Supported language development through bilingual (English) conversation and activities.
  • Taught life skills, manners, and hygiene to encourage independence.
  • Collaborated with parents to implement discipline strategies promoting positive behavior.

Barista

Gelato Oy
08.2018 - 11.2019
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccinos, lattes, and cold brews, ensuring high-quality standards.
  • Delivered exceptional customer service, providing friendly and efficient interactions to ensure a positive experience.
  • Maintained a clean, organized, and safe work environment, adhering to health and safety regulations.
  • Managed cash register, processed payments, and handled customer transactions accurately.
  • Educated customers on coffee options, recommended products, and created personalized drink suggestions based on preferences.
  • Assisted in opening and closing the café, including preparing supplies, cleaning, and restocking inventory.

Education

Diploma - Diploma Of Hospitality Management

TAFE NSW
Newcastle, NSW

High School Diploma -

Etu-Toolo High School
Helsinki, Finland
12-2019

Skills

    Languages: Native in Finnish & Swedish, proficient in English

    Customer Service: Strong focus on customer satisfaction with experience in customer-facing roles

    Teamwork & Communication: Able to work effectively in diverse teams, with strong interpersonal skills

    Adaptability & Learning: Open to new ideas and adaptable to different environments

    Time Management: Efficient in prioritizing tasks, meeting deadlines, and optimizing resources

    Organization: Skilled in maintaining a clean and organized work environment

Certification

RSA

RSG

Timeline

Barista & Front Desk Receptionist

Sodexo Oy
08.2024 - 01.2025

Food and Beverage Attendant

Don Hodge Hotels
10.2021 - 06.2024

Live-In Nanny

Sefo Family
01.2020 - 10.2021

Barista

Gelato Oy
08.2018 - 11.2019

Diploma - Diploma Of Hospitality Management

TAFE NSW

High School Diploma -

Etu-Toolo High School

Similar Profiles

CREATE PROFILE
Olivia Sakko