Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Santoro

Airlie Beach,QLD

Summary

Experienced hospitality professional with over four years in fast-paced restaurant environments, including a Michelin-recommended establishment. Known for delivering efficient, high-quality service while supporting bar operations and training new team members. Skilled in multitasking and time management, with hands-on experience across multiple roles in high-volume settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender

Irish Murphy’s
Brisbane, QLD
05.2025 - 08.2025
  • Fast-paced service in a high-volume, club-like environment.
  • Kept the bar clean, organized, and fully stocked throughout high-volume shifts to ensure uninterrupted service.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server & Bar Back

Earls Kitchen + Bar
Vancouver, Canada
11.2022 - 05.2025
  • Delivered efficient, high-quality service in one of the busiest and top-performing Earls locations in the company.
  • Maintained multiple tables with professionalism and attention to detail during peak service hours.
  • Supported bar operations by restocking, prepping garnishes, and ensuring seamless drink service.
  • Played a key role in training new team members, helping maintain consistency and high service standards.

Host & Expo

Social Corner (Michelin Recommended)
Vancouver, Canada
10.2024 - 05.2025
  • Welcomed and managed guest flow, maintaining a polished and upscale first impression.
  • Coordinated timing between kitchen and servers to ensure accurate, timely food delivery.
  • Maintained high service standards aligned with Michelin-recommended expectations.
  • Trained new team members on customer service best practices and restaurant policies to maintain high standards of service.

Education

University of British Columbia

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change

Certification

  • Responsible Service of Alcohol (RSA) - Queensland (2025)
  • Emergency First Aid/CPR - Canada (2023)

Timeline

Bartender

Irish Murphy’s
05.2025 - 08.2025

Host & Expo

Social Corner (Michelin Recommended)
10.2024 - 05.2025

Server & Bar Back

Earls Kitchen + Bar
11.2022 - 05.2025

University of British Columbia
Olivia Santoro