Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Santoro

Brisbane,QLD

Summary

Experienced and personable server with over four years in fast-paced restaurant environments, including a Michelin-recommended establishment. Skilled in delivering attentive, efficient service, supporting bar operations, and training new team members. Adept at multitasking and effective time management, ensuring seamless operations in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host & Expo

Social Corner (Michelin Recommended)
10.2024 - 05.2025
  • Welcomed and managed guest flow, maintaining a polished and upscale first impression.
  • Coordinated timing between kitchen and servers to ensure accurate, timely food delivery.
  • Managed seating charts and reservations to support efficient service.
  • Maintained high service standards aligned with Michelin-recommended expectations.
  • Trained new team members on customer service best practices and restaurant policies to maintain high standards of service.

Server & Bar Back

Earls Kitchen + Bar
11.2022 - 05.2025
  • Delivered efficient, high-quality service in one of the busiest and top-performing Earls locations in the company.
  • Maintained multiple tables with professionalism and attention to detail during peak service hours.
  • Supported bar operations by restocking, prepping garnishes, and ensuring seamless drink service.
  • Played a key role in training new team members, helping maintain consistency and high service standards.
  • Built strong guest relationships, consistently contributing to positive dining experiences and repeat business.

Sales Associate & Stock Coordinator

Aldo Shoes
01.2023 - 05.2024
  • Delivered personalized customer service, upsold products, and maintained product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted in the development and execution of the stockroom layout to improve accessibility and maximize storage capacity
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Assisted in training new staff members on company policies, product information, and sales techniques.

Education

Bachelor Of Media Studies -

University of British Columbia
Vancouver, Canada

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change

Certification

  • Responsible Service of Alcohol (RSA) - Queensland 2025
  • Emergency First Aid/CPR 2023

Timeline

Host & Expo

Social Corner (Michelin Recommended)
10.2024 - 05.2025

Sales Associate & Stock Coordinator

Aldo Shoes
01.2023 - 05.2024

Server & Bar Back

Earls Kitchen + Bar
11.2022 - 05.2025

Bachelor Of Media Studies -

University of British Columbia

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Olivia Santoro