Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Saunders

REDFERN,NSW

Summary

I am a hard working, energetic and reliable twenty two year-old University student who has administrative and hospitality experience and is seeking work while studying. I always work hard and aim to ensure all my clients are pleased and feel welcome in my place of work.

I am a attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars, schedules and rereading and filing documents. I am organised and dedicated to learning new things and welcome any feedback that may enhance my performance.

Overview

5
5
years of professional experience

Work History

Bartender

The Glenmore Hotel
Sydney, NSW
06.2023 - 08.2024
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Administrative Assistant

Actors Centre Australia
Liechhardt, NSW
10.2022 - 08.2023
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated any materials, props, equipment etc needed for classes.
  • Created daily schedules and organised calenders for classes.
  • Set up and packed down any equipment and props used/needed for classes
  • Organised files, develops spreadsheets, scans documents and maintains front desk and reception area in neat and organized fashion.
  • Organised print outs, flyers, booklets for shows and classes

Wait Staff

Bar Totti's
Sydney, NSW
04.2022 - 08.2022
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Provided in depth information about the menu and dishes to the customers while providing recommendations
  • Ran food and drinks to the tables in addition to taking orders
  • Provided lovely conversations and customer service to all those who dined
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Administrative Assistant

Saunders Property Group
Launceston, TAS
12.2021 - 02.2022
  • I worked around the office organising files, scanning important files to colleagues, ensuring keys for properties were coded and stored properly.
  • I also ensured shredding was done daily, I maintained the office spaces to be organised and tidy.
  • I also assisted with any other tasks my employers needed help with.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Restaurant Manager

Sushi To Go
Launceston, TAS
11.2019 - 02.2022
  • I opened the restaurant which included making all the food (sushi, sashimi, hot food etc) every morning and ensuring the business was clean, tidy and ready to open.
  • My job also included continuing to make all the food throughout the day.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared for and executed new menu implementations.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Waitress

Cafe Mondello
East Launceston, TAS
12.2019 - 03.2021
  • I worked as a waitress for Cafe Mondello, waitressing food and drink while also helping in the kitchen with any food and drink prep.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • (Due to Covid-19, Cafe Mondello shut for a while so I lost my job)

Education

University Study Abroad -

The University of Bristol
Bristol
01-2024

High School Diploma -

Fahan School
Lower Sandy Bay, TAS,
11.2019

Bachelor of Arts And Bachelor of Advanced Studies - Digital Cultures And English

The University of Sydney
Camperdown, NSW

Skills

  • Administrative experience in phone calls, file managing, email handling, scheduling
  • Task prioritisation
  • Professional and courteous
  • Strong organisational skills
  • Multitasking and time management
  • Supply inventory control
  • Hospitality experience
  • Training new staff
  • Have RSA

Timeline

Bartender

The Glenmore Hotel
06.2023 - 08.2024

Administrative Assistant

Actors Centre Australia
10.2022 - 08.2023

Wait Staff

Bar Totti's
04.2022 - 08.2022

Administrative Assistant

Saunders Property Group
12.2021 - 02.2022

Waitress

Cafe Mondello
12.2019 - 03.2021

Restaurant Manager

Sushi To Go
11.2019 - 02.2022

University Study Abroad -

The University of Bristol

High School Diploma -

Fahan School

Bachelor of Arts And Bachelor of Advanced Studies - Digital Cultures And English

The University of Sydney

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Olivia Saunders