Olivia Scott
Dakabin, Brisbane,QLD
Summary
A fast-food worker with 5+ years of experience with improving management skills. Possessing strong customer service skills with a strong work ethic to provide consistent customer satisfaction. Including strong communication skills, a willing learner and eager to pick up new skills. Proven to be an effective worker and have provided results of maintaining a clean, safe and respectful work environment.
Overview
6
6
years of professional experience
Work History
Shift Manager
Coyne McDonald
07.2018 - Current
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently. Encouraged staff to improve relationship with regulars which promotes consistent sales.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Tracked receipts, employee hours, and inventory movements.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Troubleshot equipment to reduce service calls and downtime.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Promoted positive work environment through open communication and constructive feedback.
Education
Bachelor of Psychology
Queensland University of Technology
Brisbane, QLD11.2026
Diploma - Of Nursing
Tafe Queensland
Caboolture, Australia07.2022
Skills
- Cash Handling
- Customer Service
- Inventory Assessment
- Equipment Troubleshooting
- Teamwork and Collaboration
- Quality Control
References
Joshua Hamiliton | Manager at North Lakes Business Park McDonald
Email: josh.wpb@gmail.com
Phone: 0401875763
Lucas Atterbury | Shift manager at Deception Bay McDonald
Email: Logatterbury@hotmail.com
Phone: 0403666109
Timeline
Shift Manager
Coyne McDonald
07.2018 - Current
Bachelor of Psychology
Queensland University of Technology
Diploma - Of Nursing
Tafe Queensland
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