Olivia Senior
Frankston,Victoria
Summary
Driven by a commitment to excellence, I leveraged my medication dispensing and exceptional communication skills at Humphreys Road Pharmacy to enhance patient care and streamline pharmacy operations. My proactive approach in training new staff and optimizing stock levels contributed to a noticeable improvement in service efficiency and customer satisfaction, embodying a results-oriented work ethic.
Reliable Pharmacy assistant with experience in providing quality customer service, managing daily pharmacy operations and accurately filing information. Possesses comprehensive understanding of medication and side effects and offers strong knowledge of medical terminology.
To seek and maintain permanent position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Humphreys Road Pharmacy
02.2024 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported operations with filing, copying and faxing.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Re-stocked shelves with prescribed medications and health care products.
- Verified patient information to correctly dispense medications.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Organized pharmacy area to maintain clean and orderly environment.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Sales Assistant Team Member
AVIDAS
10.2023 - 01.2024
- Fostered long-lasting relationships with clients through attentive follow-up communications after purchases were made, ultimately increasing repeat business opportunities.
- Utilized data-driven insights from regular inventory analysis to optimize stock allocation strategies that minimized overstocking issues without sacrificing product availability.
- Provided valuable feedback to store managers regarding popular items or potential gaps in inventory selection based on observed customer purchasing patterns.
- Acted as a key resource for customers seeking guidance on complex product features or specifications, ultimately instilling confidence in their purchase decisions and driving satisfaction rates up.
- Assisted in achieving store sales targets by driving promotions and consistently upselling products.
- Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
- Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
- Collaborated effectively within the sales assistant team to ensure seamless transitions between shifts while maintaining consistent levels of service throughout all hours of operation.
- Increased sales by engaging with customers and identifying their specific needs.
- Maximized sales opportunities by actively participating in promotional events and seasonal campaigns.
- Assisted in the training of new team members, fostering a supportive learning environment.
- Streamlined inventory management, resulting in increased efficiency and better product availability for customers.
- Strengthened customer loyalty through building rapport and offering knowledgeable assistance on products and services.
- Maintained accurate cash handling procedures, ensuring secure transactions for both the business and customers alike.
- Contributed to a positive team environment with strong communication and collaborative skills.
- Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Assistant Team Member
Bevilles Jewellers
10.2021 - 10.2023
- Fostered long-lasting relationships with clients through attentive follow-up communications after purchases were made, ultimately increasing repeat business opportunities.
- Utilized data-driven insights from regular inventory analysis to optimize stock allocation strategies that minimized overstocking issues without sacrificing product availability.
- Provided valuable feedback to store managers regarding popular items or potential gaps in inventory selection based on observed customer purchasing patterns.
- Acted as a key resource for customers seeking guidance on complex product features or specifications, ultimately instilling confidence in their purchase decisions and driving satisfaction rates up.
- Assisted in achieving store sales targets by driving promotions and consistently upselling products.
- Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
- Collaborated effectively within the sales assistant team to ensure seamless transitions between shifts while maintaining consistent levels of service throughout all hours of operation.
- Exceeded individual performance goals, contributing to overall team success and increased profitability for the store.
- Increased sales by engaging with customers and identifying their specific needs.
- Streamlined inventory management, resulting in increased efficiency and better product availability for customers.
- Assisted in the training of new team members, fostering a supportive learning environment.
- Maintained accurate cash handling procedures, ensuring secure transactions for both the business and customers alike.
- Contributed to a positive team environment with strong communication and collaborative skills.
- Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
- Streamlined checkout process for enhanced efficiency, leading to shorter wait times for customers during peak periods.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
Education high school focus
11.2020 - 10.2021
Time to focus on school and education requirements.
Team Member
Captain Gummy's
05.2020 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Crew Member Trainer
McDonalds
04.2018 - 08.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Mentored junior employees to improve performance, food safety, and customer service.
- Implemented updated safety protocols, resulting in a safer workplace for all employees.
- Maintained current knowledge of all team position requirements.
- Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
- Provided constructive feedback to crew members, facilitating professional growth and development.
- Ensured compliance with company policies, local regulations, and industry standards through consistent training efforts.
- Championed best practices in teamwork, leadership, and conflict resolution among staff members in pursuit of optimal organizational performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
Education
High School Diploma -
John Paul College
Frankston, VIC12.2022
No Degree - Certificate III in Allied Health Assistance
Chisholm Institute
Frankston, VIC11.2022
Skills
- Stocking shelves
- Answering customer questions
- Product restocking
- Supply Restocking
- Medication Dispensing
- Prescription Interpretation
- Organizing supplies
- Medication labels
- Document filing
- Verifying orders
Accomplishments
- Collaborated with team of 5 pharmacy assistants in the development and maintenance of comprehensive filing for patient scripts.
Certification
- Chisholm Institute Frankston Vic – 2023 – (Currently studying) 2025
Diploma of Nursing
- Chisholm Institute Frankston Vic - 2020-2022
Certificate III in Allied Health Assistance
- S2 / S3 PHARMACY ASSISTANT - ONLINE COURSE, Licences for work - 3 months (Currently studying ) 2024
Reading
I enjoy reading on my time off.
Creates continued engagement that improves lots of things, including vocabulary, thinking skills, and concentration.
Allows me to relax rather than watching television.
Timeline
Pharmacy Assistant
Humphreys Road Pharmacy
02.2024 - Current
Sales Assistant Team Member
AVIDAS
10.2023 - 01.2024
Sales Assistant Team Member
Bevilles Jewellers
10.2021 - 10.2023
Education high school focus
11.2020 - 10.2021
Team Member
Captain Gummy's
05.2020 - 11.2020
Crew Member Trainer
McDonalds
04.2018 - 08.2019
High School Diploma -
John Paul College
No Degree - Certificate III in Allied Health Assistance
Chisholm Institute
Similar Profiles
Ji LimmerJi Limmer
Long-Term Substitute Teacher, Middle School at Humphreys Middle School, Camp HumphreysLong-Term Substitute Teacher, Middle School at Humphreys Middle School, Camp Humphreys
Ashley JordanAshley Jordan
Appointment Coordinator at Drs. Humphreys, Humphreys & HarrellAppointment Coordinator at Drs. Humphreys, Humphreys & Harrell
Anne MutambayiAnne Mutambayi
Pharmacy Assistant at Fort Road PharmacyPharmacy Assistant at Fort Road Pharmacy