Olivia Sewell
Horsley,NSW
Summary
I am a versatile worker with experience in fast paced, work environments. I work well under pressure and I am adaptable in all individual and team situations. I am extremely reliable and flexible with shifts and happy to work days, nights or weekends. I am eager to learn new skills and I have a passion for learning. I believe I am a motivated worker with exceptional social skills and communication abilities. I am able to handle multiple projects simultaneously with a high degree of accuracy. I am professional, dedicated, have excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Barista and Waitress
AMBER’S Cafe and Restaurant
06.2020 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Customer Service - NIghtfill/Online Grocery Associate
Coles
03.2023 - 04.2024
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
- Collaborated with fellow associates to complete tasks efficiently and maintain a smoothly functioning store environment.
- Managed inventory accurately by conducting regular counts and updating records accordingly.
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Contributed to store safety by quickly addressing spills or hazards, minimizing the risk of accidents.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Prepared orders for customers without delay to deliver excellent service.
- Communicated with customers and staff politely and professionally to uphold store standards.
Barista
Jamaica Blue
01.2023 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Education
Certificate IV in Tertiary Preparation Course - Year 12
Tafe
Wollongong, NSW07.2024
RSA - RSA
Urban ELearning
Online06.2024
Certificate III in Pathway To Further Studies - Year 11
Tafe
Wollongong12.2023
Certificate III in Community Services -
Tafe
Shellharbour, NSW07.2023
School Certificate - Year 10 School Certificate
Corpus Christi Catholic High School
Oak Flats, NSW12.2022
Skills
- Ability to Provide Prompt Friendly Service
- Able to think quickly and efficiently
- Reordering and restocking
- Work well under pressured situations
- Strong communication skills
- Reliable and trustworthy
- Friendly, outgoing and a team player
- Ability to adapt and problem solve
- Aware of safety protocols and guidelines
- Daily preparation for opening and closing of the day
Availability
Available every day and every time, including weekends and public holidays.
Timeline
Customer Service - NIghtfill/Online Grocery Associate
Coles
03.2023 - 04.2024
Barista
Jamaica Blue
01.2023 - 04.2023
Barista and Waitress
AMBER’S Cafe and Restaurant
06.2020 - Current
Certificate IV in Tertiary Preparation Course - Year 12
Tafe
RSA - RSA
Urban ELearning
Certificate III in Pathway To Further Studies - Year 11
Tafe
Certificate III in Community Services -
Tafe
School Certificate - Year 10 School Certificate
Corpus Christi Catholic High School
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