Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Shields

Hawthorn East ,VIC

Summary

Dymanic leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

The Fresh Pasta Shop at Prahran Market
Prahran, VIC
12.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Catering Server

Kosher Classique
Melbourne, VIC
01.2023 - 10.2023
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.

Waiter's Assistant

Lincoln of Toorak
Toorak, VIC
03.2022 - 05.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Bachelor of Commerce - Business Economics

Deakin University
11.2026

High School Diploma -

Carey Baptist Grammar School
Kew, VIC
12.2022

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Training staff
  • Individual Training
  • Customer Service
  • Problem-Solving
  • Organization and Time Management

Certification

  • Responsible Service Of Alcohol Victorian Gambling And Casino Control Commission [2023 January]
  • Complete Hospitality Training - Prepare and Serve espresso coffee [2024 August]
  • Complete Hospitality Training - Use Hygienic Practices for food safety [2024 August]

Timeline

Catering Server

Kosher Classique
01.2023 - 10.2023

Assistant Manager

The Fresh Pasta Shop at Prahran Market
12.2022 - Current

Waiter's Assistant

Lincoln of Toorak
03.2022 - 05.2023
  • Responsible Service Of Alcohol Victorian Gambling And Casino Control Commission [2023 January]
  • Complete Hospitality Training - Prepare and Serve espresso coffee [2024 August]
  • Complete Hospitality Training - Use Hygienic Practices for food safety [2024 August]

Bachelor of Commerce - Business Economics

Deakin University

High School Diploma -

Carey Baptist Grammar School
Olivia Shields