Olivia Slater
Cranbourne,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the client to business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and long last customer satisfaction.
Overview
8
8
years of professional experience
Work History
Course Consultant/Salesperson
My Learning Online
01.2023 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded customer base.
- Maintained company KPI's daily.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in learning and development opportunities to increase continued performance improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of company brand creating welcoming, positive experiences.
Call Center Representative
National Disability Insurance Scheme
06.2022 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of participants progress, facilitating effective communication amongst multiple streams of teams.
- Assisted in crisis intervention services, ensuring timely response and appropriate action during emergency situations.
- Communicated with a diverse of people with all different needs, such as participants of low - high risk, support workers, providers and also families of participants.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Call Center Operator
Victorian Department Of Health And Human Services.
03.2021 - 06.2022
- Safeguarded customer data by observing information security policies and confidentiality guidelines.
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts.
- Operated telephone switchboard, providing information, taking messages and scheduling appointments.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Resolved customer complaints and answered customers' questions regarding policies and procedures.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Customer Service Supervisor
Coles Supermarket
08.2016 - 02.2020
- Maintained high employee morale and team spirit by communicating openly with team members and quickly assisting with diverse issues.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Victorian Certificate of Eductaion -
High School
Melbourne10.2019
Skills
- Client Rapport-Building
- Customer Service and Assistance
- Cultural Awareness
- Multitasking
- Active Listening and Communication
- Problem-Solving Skills
- Sales and Upselling
- Invoice Preparation and Processing
- Multi-Line Phone Systems
Timeline
Course Consultant/Salesperson
My Learning Online
01.2023 - Current
Call Center Representative
National Disability Insurance Scheme
06.2022 - 01.2023
Call Center Operator
Victorian Department Of Health And Human Services.
03.2021 - 06.2022
Customer Service Supervisor
Coles Supermarket
08.2016 - 02.2020
Victorian Certificate of Eductaion -
High School
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