Olivia Smith
Kippa-Ring,QLD
Summary
I am pursuing flexible part-time/casual employment.
I am an enthusiastic, customer focused individual with exceptional interpersonal skills; currently studying a double Bachelor of Business and Creative Industries, and intend on developing my skills while also applying my learning to to real-world experience.
I have a strong willingness to learn and contribute effectively, and ready to bring a fresh perspective to any team.
I am proficient in several Microsoft and Adobe programs, and can pick up new applications and skills quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shop Assistant
Brides and Reflections
Margate , QLD
2022 - Current
- Maintaining an organised store environment by organising racks and displays.
- Maintaining cleanliness of store.
- Greeting and building rapport with customers, identifying their needs and providing assistance with product selection and changing.
- Managing social media platforms
- Operating eftpos and creating invoices
- Answering customer calls
- Steam ironing dresses
- Upselling
Netball Umpire
Redcliffe Leagues Netball Association, and Pine Rivers Netball Association
Redcliffe And Strathpine , QLD
2017.05 - Current
- Maintaining composure in a high pressure environment.
- Adhering to the rules of the game, ensuring fairness and player safety throughout matches.
- Demonstrating sound judgement and efficiency in responding appropriately to incidents that occur during a match. Including dangerous play, aggressive/ difficult coaches, and player injury.
- Keeping up-to-date with new developments in netball regulations and procedures.
- Umpired and traveled for state and regional competitions.
- Educating players, other sideline officials, and parents on rules.
- Inspecting courts and players prior to games for safety hazards or irregularities.
Volunteer Greeter and Tour Guide for Open Days
Southern Cross Catholic College - Secondary
Scarborough , QLD
- Gave informed responses to queries
- Built relationship with guests.
- Welcomed and informed guests.
- Took guests on a tour of the school via a planned path.
- Promoted the school.
- Assisted in setting up and packing up of displays.
Volunteered as Backstage Crew for School
Southern Cross Catholic College - Secondary
Scarborough , QLD
2021 - 2022
- Setting up and taking down stages, props, backdrops, and band equipment.
- Managed and checked lighting, sound, and visual equipment and controls.
- Communicated directions and information through headsets to other crew members.
- Attended regular rehearsals for performances.
- Ushered and greeted guests and audience members.
Umpire Mentoring
Redcliffe Leagues Netball Association
Redcliffe , QLD
- Assisting and educating coaches and parents in the interpretation of rules and regulations.
- Collaborating with, guiding, and providing feedback to junior and training umpires during games to ensure accuracy of calls and development of skills and knowledge.
Volunteer Umpire for School Netball
Southern Cross Catholic College - Secondary
Scarborough , QLD
- Umpired and traveled for school netball teams.
Education
Double Bachelor Degree of Business And Creative Industries - Marketing And Screen Media
University of The Sunshine Coast
Petrie, QLD2028-01
High School Diploma -
Southern Cross Catholic College
Scarborough, QLD2023-01
Skills
- Customer service
- Relationship building
- Upselling strategies
- Payment processing and invoicing
- Customer assistance
- Quick thinking and decision making
- People management
- Media management
Accomplishments
Spirit of Southern Cross Award - 2023 - Presented to a student who embodies the heart of what is is to be a member of our Southern Cross Catholic College Community. Through interactions with students, staff, and the wider Community, this student has brought to life the spirit of Community in the College throughout the year.
Living the Mission Award - 2023 - For service of others within the wider Community.
Certification
- National C Badge for Netball Umpiring - 2022
Timeline
Netball Umpire
Redcliffe Leagues Netball Association, and Pine Rivers Netball Association
2017.05 - Current
Shop Assistant
Brides and Reflections
2022 - Current
Volunteer Greeter and Tour Guide for Open Days
Southern Cross Catholic College - Secondary
Volunteered as Backstage Crew for School
Southern Cross Catholic College - Secondary
2021 - 2022
Umpire Mentoring
Redcliffe Leagues Netball Association
Volunteer Umpire for School Netball
Southern Cross Catholic College - Secondary
Double Bachelor Degree of Business And Creative Industries - Marketing And Screen Media
University of The Sunshine Coast
High School Diploma -
Southern Cross Catholic College
- National C Badge for Netball Umpiring - 2022
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