Years of experience as a quick service restaurant professional
Olivia Steele
Shift Supervisor
SPRINGWOOD,QLD
Summary
Results-driven management professional with a proven track record in team leadership and training. Known for consistently achieving operational goals through effective collaboration and adaptability to changing needs. Possesses strong organisational and problem-solving skills, valued for reliability and flexibility.
Overview
4
4
2
2
Years experience as a food service operations manager
Work History
Shift Supervisor
Hungry Jacks
2022.07 - Current
- Supervised team members, ensuring efficient service and high-quality customer experience. Managed daily operations, including inventory, staff scheduling, and cash handling. Resolved customer complaints promptly, ensuring satisfaction. Ensured compliance with food safety, hygiene and workplace health regulations. Assisted in achieving sales targets by upselling products and optimising workflow.
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Fostered an inclusive workplace culture by promoting open communication channels among team members.
- Implemented new store procedures, resulting in increased efficiency and employee morale.
Salesperson
Eureka Street Furniture
2021.01 - 2022.01
- Assisted customers in selecting products to suit their needs. Arranged merchandise displays to attract customers and boost sales and provided customer service, answering inquiries and resolving complaints.
Education
Prep - High School - School
Brisbane Adventist College
2011.01 - 2023.11
Fire Training Certificate - Confine Small Emergencies
Chubb Fire Training
2024.03 - 2024.03
Blue Card -
Working With Children
2025.04 - 2027.04
National First Aid Certificate - Includes CPR, First Aid, Basic Emergency Life Support
TCP Training
2024.05 - 2027.05
NDIS Worker Screening
2025.04 - 2030.03
Skills
- Team collaboration
- Effective organisation
- Efficient time management
- Food safety practices
- Service excellence
- Cash Handling
- Leadership skills enhancement
- Restaurant Operations
- Cleaning and sanitisation expertise
- Compliance management
- Fostering employee involvement
- Positive attitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Blue Card -
Working With Children
2025.04 - 2027.04
NDIS Worker Screening
2025.04 - 2030.03
National First Aid Certificate - Includes CPR, First Aid, Basic Emergency Life Support
TCP Training
2024.05 - 2027.05
Fire Training Certificate - Confine Small Emergencies
Chubb Fire Training
2024.03 - 2024.03
Shift Supervisor
Hungry Jacks
2022.07 - Current
Salesperson
Eureka Street Furniture
2021.01 - 2022.01
Prep - High School - School
Brisbane Adventist College
2011.01 - 2023.11