Olivia Stevelman
Adminstrator/Service Officer
Perth
Summary
I am a Confident, reliable, and enthusiastic individual with extensive experience in customer service and sales. Skilled in communication via various channels and adept at problem-solving. Proven ability to work well under pressure and maintain organizational efficiency. I am Committed to delivering exceptional service and ensuring customer satisfaction. I believe I will be a fantastic asset
to your team with my skills and knowledge I have gained over my professional and personal life.
Overview
9
9
years of professional experience
Work History
Administrator/Service Officer
Swan Taxis
09.2023 - Current
- Operating and maintaining a round the clock booking system.
- Helped train drivers prioritising passenger safety and comfort.
- Handling all queries such as lost property, complaints and technical difficulties from drivers and customers.
- Detailed analysis of operational data to identify areas of improvement and strategic decision making.
- Maintaining personnel records and updated internal databases to support document management.
Guest Services Representative -
Intercruises Shoreside & Port Services
03.2023 - 09.2023
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers at docks or airport and asked open-ended questions to better determine needs.
- Providing the groundwork for when various cruise lines come into ports E.g., silver seas, royal Caribbean,
Disney cruises. - Carrying out various administration duties at the hospitality desk in hotel
- Meeting and greeting guests at airport and assuring they are met with their drivers, helping with luggage
their luggage. - Admin data entry, answering guests/ customers emails and telephone calls
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
Customer Service Representative/Sales Associate
Take Two Marketing
09.2022 - 03.2023
- Making sales from tv and on‐line marketing
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoting and up selling products working in a fast-paced target driven environment over the phone/email/live chat
- Keeping track of sales using data entry to excel spreadsheets
- Reaching and exceeding KPIS
- Preforming reception/admin duties for the company (managing switchboard/sending post/ sending out emails/working alongside HR)
- Using problem solving skills to deal with customers requests
Customer Service Executive
The Telemarketing Company
05.2022 - 09.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Using various CRM systems and Diary booking systems for appointments and data collection
- Listening to colleagues calls for quality assurance and to provide feedback. Inducting new colleagues
into the role, ongoing support and supervision of new staff - Developed working relationships with internal and external customers while assisting with account management duties.
- Informed customers of upcoming promotions and deals to boost sales.
- Consistently a top performer on the team, qualifying for bonuses and awards
Telefundraiser
Stratcom
05.2021 - 05.2022
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Using varies sales techniques to achieve and exceed my KPI and targets daily and weekly to gain incentives.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Worked on behalf of many different charities including Stonewall, Mencap, Mission India, Greenpeace and the ramblers etc
- Financial Administration (filing Gift Aid, setting up direct debits, sponsorships or one‐off donations)
Telemarketer
TTMC
10.2017 - 05.2021
- Worked on behalf of companies such as Trivago, Havenpower, carphone warehouse, Sky
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Gaining great product knowledge to identify industry and customers' needs
- Managing a high level of inbound/outbound calls
Receptionist
The Fishmongers Hall
08.2015 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Telemarking Agent
Qualifa
02.2015 - 08.2015
- Generated B2B leads to IT managers
•Managed a high number of inbound and outbound calls
•Meet personal and team targets
•Seized opportunities to upsell products, boosting sales through built‐up relationships with potential
clients
•Researched companies to find new potential clients
Education
High School Diploma -
Varndean College
Brighton, UKSkills
IBM AIX
Sales Expertise
Customer Transactions
Handling Customer Complaints
Client Relations Skills
Inbound Calls
Problem Resolution
Telephone Reception
Employee Relationships
Call Center Operations
Appointment Confirmation
Additional Information
Great knowledge on:
Microsoft Word
Microsoft excel
Microsoft PowerPoint
RSA
Crm systems
Cloud beds
Touch typing
Timeline
Administrator/Service Officer
Swan Taxis
09.2023 - Current
Guest Services Representative -
Intercruises Shoreside & Port Services
03.2023 - 09.2023
Customer Service Representative/Sales Associate
Take Two Marketing
09.2022 - 03.2023
Customer Service Executive
The Telemarketing Company
05.2022 - 09.2022
Telefundraiser
Stratcom
05.2021 - 05.2022
Telemarketer
TTMC
10.2017 - 05.2021
Receptionist
The Fishmongers Hall
08.2015 - 10.2016
Telemarking Agent
Qualifa
02.2015 - 08.2015
High School Diploma -
Varndean College