Olivia Strong
Summary
Experienced waitress with a successful track record of three years at The Loft Cafe, demonstrating exceptional customer service skills and a dedication to ensuring guest satisfaction. Proficient in greeting patrons warmly, accurately taking orders, and providing personalized recommendations to enhance their dining experience. Skilled in maintaining a clean and organized environment while efficiently handling transactions. Successful at managing multiple priorities or responsibilities with a positive attitude in order to uphold standards of excellence and contribute to the businesses success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
The Loft Cafe
11.2020 - 09.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Adjusted processes during the duration of COVID-19 restrictions, ensuring safety for consumers and staff.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
Bachelor of Arts - Bachelor of Teaching (Primary) And Bachelor of Art
Macquarie University
Sydney, NSW2026
High School Diploma -
Brigidine College St. Ives
St. Ives, NSW2022
Skills
- Order Accuracy
- Dining area maintenance
- Customer Service
- Food safety understanding
- Guest Relations Management
- Menu Recommendations
- High-volume dining
- Handling Complaints
Certification
- I have attained my Responsible Service of Alcohol (RSA) - Liquor & Gaming NSW. Approved registered training on 22 Jan 2024
Timeline
Waitress
The Loft Cafe
11.2020 - 09.2023
Bachelor of Arts - Bachelor of Teaching (Primary) And Bachelor of Art
Macquarie University
High School Diploma -
Brigidine College St. Ives
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