Olivia Talarico
Thomastown,VIC
Summary
I am a current university student who is looking to further develop my skills and experience. I am very enthusiast and display lots of discipline in my work both professional and academic. I am a quick learner, have an open mind, and have two years of previous experience in the hospitality industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Red Bean Cafe
08.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Bachelor of Business - Management And Change And Economics
RMIT University
Melbourne, VIC10.2026
Santa Maria College
Northcote, VIC10.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Upselling techniques
Languages
Greek
Professional Working
Italian
Limited Working
Certification
CTA Online Training - Responsible Service of Alcohol Certificate (Obtained as of July 2024)
Duke of Edinburgh bronze Certificate (2020)
References
Available upon request
Timeline
Waitress
Red Bean Cafe
08.2022 - Current
Bachelor of Business - Management And Change And Economics
RMIT University
Santa Maria College
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