Olivia Thornton
Gold Coast,QLD
Summary
Reliable and safety-minded with exceptional customer service skills. Practical with well-honed supervisory skills and remains grounded in stressful situations. Certified in CPR, AED and FIRST AID. Safety oriented individual well trained to follow protocols, enforce rules and quickly address issues. Demonstrated skills in lifesaving measures, safety and water rescue. A Friendly and outgoing individual who can resolve issues and work in a team or alone. Experience in animal care, hospitality, lifeguarding, activities, care and bar work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Animal Care Volunteer
Farmer Parrs Animal World
09.2019 - 10.2022
- Kept animals clean, fed, groomed, stimulated and exercised .
- Monitored and documented animal behavior
- Assisted and led animal presentations
Work Experience Vets4Pets
Vets4Pets
10.2020 - 06.2021
- Assistant to vets
- Documentation of operations carried out
- Provided basic care for animals during there treatments
Lifeguard
Haven Holidays
03.2022 - 10.2023
- Learned and maintained proficiency in first responder skills such as first aid and CPR to offer individuals in distress optimal support
- Monitored safety of guests in and around a swimming pool
- Saved distressed people using rescue techniques and equipment
- Met regulatory compliance for staff members and led safety training to enhance my skills
- When working behind the pool reception I welcomed guests and booked them in using systems, sold products, resolved issues the guest may have had and handled stock and cash
- Knowledge of safeguarding
Activity Instructor
Haven Holidays
03.2022 - 10.2023
- Ensured all activities I was involved in provided quality, consistency and was a safe environment
- Ensured all activities provided and met the expectations of people involved
- Had sound knowledge of safeguarding issues
- Some examples of the activities I did are pottery, painting, go karts and some sports
Care Assistant
Thornton Care
02.2023 - 09.2024
- Provided care to the elderly with dementia
- Gave all aspects of personal and essential care to residents, reading care plans and observation charts, monitored and recorded vital signs and observations
- Ensured all food prep was always carried out correctly, but especially when catering for allergies and dietary choices
- Gave first aid when needed and always ensured it was done correctly
- Dealt with any concerns or questions from families and handled them accordingly
- Showed great compassion to residents and families
- Always made sure the safety of residents and staff came first and complied with protocols when a situation arose that required this
- Completed and maintained staff training to ensure my skills were maintained
Waitress
Waters Edge Bistro
04.2021 - 09.2021
- Served food and beverages to customers
- Collected finished orders from the kitchen/bar and delivering them to customers, regularly checking in and making sure customers were happy with their orders
- Cleaning and re-setting tables
- Took payments, gave bills and processed cash and card payments
- Stayed level-headed during busy periods and didn’t let it affect my work
- Worked as part of a team to ensure customer and team satisfaction
- Resolved any issues a customer may have had and looked how to prevent these issues in the future
Education
BTECH LEVEL 3 - Animal Care, Science And Management
BLACKPOOL & FYLDE COLLEGE
06.2022
GCSE 'S - English language, English literature, Maths, Combined Science [biology, chemistry and physics], Design and technology, Geography, Drama
SAINT AIDENS HIGH SCHOOL
Skills
- Trustworthy
- Organisation
- Willingness to learn
- Problem solving
- Creativity
- Adaptability
- Customer service
- Active listening
- Strong English skills
- Working under pressure
- Resilience
- Safety
- CPR
- FIRST AID
- AED
- Effective problem solver
- Time management
- Strong communicator
- Cash handling
- Technology
- Stock handling
- Teamwork
- Strong work ethic
- Communication
Certification
- CPR (cardiopulmonary resuscitation)
- AED (automated external defibrillator)
- FIRST AID
- NPLQ (national pool lifeguard qualification)
- Level 3 Diploma Animal Care, science and management
- RSA (responsible service of alcohol)
Timeline
Care Assistant
Thornton Care
02.2023 - 09.2024
Lifeguard
Haven Holidays
03.2022 - 10.2023
Activity Instructor
Haven Holidays
03.2022 - 10.2023
Waitress
Waters Edge Bistro
04.2021 - 09.2021
Work Experience Vets4Pets
Vets4Pets
10.2020 - 06.2021
Animal Care Volunteer
Farmer Parrs Animal World
09.2019 - 10.2022
GCSE 'S - English language, English literature, Maths, Combined Science [biology, chemistry and physics], Design and technology, Geography, Drama
SAINT AIDENS HIGH SCHOOL
BTECH LEVEL 3 - Animal Care, Science And Management
BLACKPOOL & FYLDE COLLEGE
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