Olivia Tibballs
Ballarat,Victoria
Summary
Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behaviour. Talked with children about personal interests to build relationships and trust.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Friendly cafe worker and barista with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Overview
1
1
year of professional experience
Work History
Babysitter
Family Friends & Others
01.2023 - Current
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Supervised children on playground to help develop physical and social skills.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Played games, worked on puzzles, and read books to young children.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Prepared healthy, age-appropriate snacks and meals.
Cafe Worker
Kazans
05.2023 - 10.2023
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Accurately operated cash register to process customer payments.
- Streamlined ordering process with effective communication between kitchen staff and front-of-house team members.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Replenished serving stations with fresh food and cleaned up spills.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Monitored food temperatures to comply with safety regulations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Retail Worker
Ryans IGA Pleasant Park
10.2022 - 07.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Assisted customers with prompt and polite support in-person and via telephone.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Supported store managers in various administrative tasks such as scheduling, payroll processing, and reporting.
- Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
Education
Ballarat Christian College
Ballarat, VIC10.2024
Skills
- Strong Work Ethic
- Cooking
- Problem-Solving
- Reliability
- Patience and Empathy
- Toddler care experience
- School-age children experience
- Rule Setting
- Emergency Response
- Conflict Resolution
- Childcare
- CPR Certified
- Following Directions
- Barista trained
- Cash Register Operations
- Equipment Maintenance
Accomplishments
I have been dancing for fourteen years, and have been dancing competitively for four years all together. I have been put in charge of looking after younger dancers, been awarded with trophies and awards, signifying my hard work, improvements and dedication to making myself a stronger dancer. I was awarded
I have represented my school in cross country running where I placed first and third then competed for states. I have completed three half marathons to which I won first in my age group for my first half marathon.
Languages
German
Full Professional
Timeline
Cafe Worker
Kazans
05.2023 - 10.2023
Babysitter
Family Friends & Others
01.2023 - Current
Retail Worker
Ryans IGA Pleasant Park
10.2022 - 07.2023
Ballarat Christian College
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