Olivia Tough

• Assessment and management of complex adolescent mental health presentations
• Comprehensive risk assessment, safety planning, and crisis intervention
• Facilitation of evidence-based parent programs, including Tuning into Teens
• Delivery of parent partnership education addressing key adolescent wellbeing issues
• Critical incident response, coordination, and safeguarding
• Provision of evidence-based counselling interventions for adolescents
• Health promotion initiatives and strategic planning
• Clinical leadership and supervision within a counselling team
• Design and delivery of staff psychosocial education and training
• Policy development and oversight of strategic service direction
• Co-Chair, Staff Wellbeing Committee

• Highly self-motivated with a strong sense of accountability and professional responsibility
• Demonstrated effectiveness in fast-paced, high-pressure environments
• Proven ability to work both independently and collaboratively within multidisciplinary teams
• Strong capacity to learn quickly and adapt to changing priorities and service contexts
• Clinical leadership for psychosocial palliative care and supportive (oncology) teams
• Service development, coordination, and strategic planning
• Design and delivery of education workshops and in-service training
• Provision of clinical supervision and decision-making support to social workers and psychologists
• Development and implementation of student support programs
• Provision of bereavement counselling services
• Oversight and support of quality improvement initiatives
• Collaborative involvement in the Enhance Care Clinic, supporting people experiencing structural vulnerability at end of life

• Delivery of comprehensive specialist palliative care psychosocial assessments and interventions, including management of complex and refractory situations
• Provision of psychoeducation focused on self-care, resilience, and wellbeing for patients, families, and staff
• Education and capacity-building support for primary palliative care providers, with a strong psychosocial and interdisciplinary focus
• Contribution to the design and development of the Enhanced Care outpatient service stream
• Bereavement risk assessment, care planning, and counselling across the care continuum
• Delivery of internal and external education and contribution to service development initiatives
• Provision of clinical supervision for psychosocial practitioners
• Active participation in quality improvement and service evaluation projects
• Facilitation of creative and meaning-making therapeutic interventions
• Ongoing participation in the Paediatric Palliative Care multidisciplinary team (MDT)

• Provision of specialist social work services across community and inpatient palliative care settings, including bereavement counselling
• Completion of comprehensive psychosocial assessments and development of integrated, person-centred care plans
• Education and support for individuals and families on psychosocial aspects of palliative care, including facilitation of meaning-making and goal setting
• Delivery of grief and loss counselling using Acceptance and Commitment Therapy (ACT), Narrative Therapy, and trauma-informed frameworks
• Provision of bereavement counselling informed by contemporary grief models, including the Two-Track Model of Bereavement, Dual Process Model, and Tonkin's Model of Grief, with practice informed by training from Di and Mal McKissock
• Design and delivery of internal and external education sessions on psychosocial palliative care

Management of the Social Work team for Rehabilitation, Aged and Community Care.

This involved clinical and operational leadership to the social work team

Recruitment, management of staff, responding to consumer feedback and ensuring the provision of high quality, evidence based clinical services

Clinical supervision of students

Participation in quality improvement initiatives and policy development

Effective compliance and support to staff in accordance with Occupational Health and Safety standards

• Provided psychosocial assessment, counselling, and support to individuals aged 16+ and their families living with neurological conditions
• Established and contributed to ACT's first multidisciplinary Motor Neurone Disease (MND) clinic, improving coordinated care and service access
• Worked collaboratively within multidisciplinary rehabilitation teams to address complex clinical and psychosocial needs
• Designed and facilitated support groups, health promotion programs, and therapeutic group activities
• Delivered client-centred, trauma-informed case management services
• Engaged effectively with internal and external stakeholders to support integrated service delivery
• Appointed ACT Health Human Rights Act Trainer, delivering education on rights-based practice
• Provided counselling and evidence-informed therapeutic interventions
• Served as an Occupational Health and Safety (OHS) representative, contributing to workplace safety and wellbeing