Olivia Venuto
Summary
Highly motivated, with 5+ years of experience working in customer service. Responsible with good judgment, time management and a flexible schedule. I can be relied upon to help your company achieve its goals. Hard worker experienced in problem-solving, service and time management. Currently looking to gain more real-world experience. I have the ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow in different environments.
Overview
6
6
years of professional experience
Work History
Merchandiser
Crew Services Group
08.2023 - Current
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
- Assisted with store updates, renewals, remodels and new store openings.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Worked using planograms
Team Manager
Woolworth's
Taylor's Lakes, Victoria
03.2023 - 09.2023
- Committed to delivering excellent customer service while working in a fast-paced environment
- Met deadlines while maintaining high-quality deliverables
- Identified ways to improve efficiency in operations and implemented process changes
- Worked with coworkers to complete tasks
- Completed Weekly rosters
- Ensured all day to day tasks were complete within deadlines
- Dealt with Customer complaints
- Supported team.
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Established and maintained performance, quality and service standards for professional customer care.
Assistant Manager
Woolworth's
Taylor's Lakes, Victoria
11.2022 - 03.2023
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
- Developed strong rapport with customers, driving repeat business through personalized service experiences.
Online Team Member
Woolworth's
Taylor's, Victoria
11.2018 - 11.2022
- Worked with coworkers to complete tasks
- Participated in ongoing training to enhance own job skills and knowledge
- Picking and packing orders for customers
- Completing picking and packing orders in a limited amount of time
- Fast paced environment having to complete orders within a timeframe.
- RF device scanning
- Meeting KPIS
Supervisor
Woolworth's
11.2018 - 10.2022
- Addressed customers courteously using suitable methods and problem-solving skills
- Greeted customers and answered questions regarding products and promotions
- Responded to telephone inquiries and complaints following standard operating procedures
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Assisted with mentoring new employees during and after training
- Followed up with customers regarding product functionality and overall satisfaction
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Time Management to ensure all staff had necessary breaks
- Dealt with customer complaints
- Processed returns, refunds and exchanges
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
- Opening and closing the store.
Education
Bachelor (Honours) - Psychology
Victoria University
Melbourne, VIC06.2027
Certificate IV - Business
Catholic Regional College
Sydenham, VIC12.2020
High School VCE -
Catholic Regional College
Victoria, Sydenham11.2020
Skills
- Team Supervision
- Creative Solutions
- Maintaining Clean Work Areas
- Critical Thinking
- Time Management
- Organized
- Reliable
- Willingness to Learn
Timeline
Merchandiser
Crew Services Group
08.2023 - Current
Team Manager
Woolworth's
03.2023 - 09.2023
Assistant Manager
Woolworth's
11.2022 - 03.2023
Supervisor
Woolworth's
11.2018 - 10.2022
Online Team Member
Woolworth's
11.2018 - 11.2022
Bachelor (Honours) - Psychology
Victoria University
Certificate IV - Business
Catholic Regional College
High School VCE -
Catholic Regional College