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Olivia Way
Minyama,QLD
Summary
I'm currently a front of house supervisor at Mooloolah Valley Country Club, skilled in beverage preparation and customer engagement. I am an all rounder, working as a waitress, bartender and barista when needed. Successfully trained staff, enhancing service quality and focusing on strong customer relationships. Committed to workplace safety and maintaining high cleanliness standards, ensuring compliance with health regulations while thriving in a fast-paced environment. Reliable and loyal, open to enhancing skills and knowledge.
Overview
5
5
years of professional experience
Work History
Front of House Supervisor
Mooloolah Valley Country Club
Mooloolah Valley, QLD
10.2020 - Current
- Assisted in drink preparation, ensuring consistency and quality standards.
- Maintained cleanliness of bar area to comply with health regulations.
- All rounder in hospitality; Waitress, Bartender and Barista
- Developed knowledge of cocktail recipes and beverage offerings.
- Created strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and counted tills at the end of a shift
- Worked in a fast-pace environment
- Solving problems and solutions
- Supervised staff and organised roles before shifts
Education
Senior Certificate -
Chancellor State College
Sippy Downs, QLD11-2021
Skills
- Team motivation and support
- Customer engagement
- Workplace safety
- Attention to detail
- Time management
- Opening and Closing duties
- Beverage preparation
- Customer service and making sure there satisfied
- Cash handling
- Reliable
- POS systems (square)
- Food service
- Barista experience
- Responsible service of alcohol
Interests
Timeline
Front of House Supervisor
Mooloolah Valley Country Club
10.2020 - Current
Senior Certificate -
Chancellor State College