Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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OLIVIA WILLIAMS

Surfers Paradise,QLD

Summary

I'm an astute worker with proven service expectations. I pride myself on being personable with a valid service ethic and being flexible and adaptable to change. I have developed strong collaboration skills through my experiences in sporting and volunteer engagements. Working in a service-driven environment has helped me build confidence and excellent communication abilities. I understand the importance of general employability skills and the value of teamwork, continuous learning, and professional development. With my VET course in Hospitality, I am actively seeking employment as a dedicated, young, and enthusiastic employee. My effective communication skills, honesty, reliability, and flexibility make me an exceptional candidate.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food & Beverage Attendants

VOCO Hotel
Surfers Paradise , QLD
09.2023 - Current
  • Greeted customers warmly upon arrival and provided detailed information on menu items.
  • Ensured that the dining area was clean and presentable at all times.
  • Served beverages such as water, soda, coffee or tea to guests according to restaurant guidelines.
  • Cleared tables promptly after each customer finished their meal.
  • Checked identification when serving alcoholic beverages to ensure compliance with state laws regarding age requirements for purchase of alcohol.
  • Followed safety protocols at all times while handling hot foods or operating equipment such as blenders or fryers.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Set tables for upcoming meals by following food service guidelines.
  • Created food displays according to established standards and replaced dated products with fresh.

Food & Beverage Attendants

Qantas Lounge
Coolangatta
06.2023 - Current
  • Connecting with customers and making them feel welcome
  • Meeting guests' expectations with a smile and great food and beverage service
  • Support the Executive Chef in Food preparation, ordering and team development to exact Lounge standards
  • Ensure strict stock rotation and minimum wastage
  • Have stock control procedures implemented and maintained
  • Prepare and present with flair all menu items for the buffet, a la carte and tray service as required to Lounge standards and within budget controls
  • Ensure Food safety standards are met in all stages of the food cycle- delivery, storage, preparation, cookery, service, and rotation.

Retail Assistant

Kmart
Robina, QLD
11.2017 - 08.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Retail Assistant

Lovisa
Burleigh, QLD
05.2022 - 06.2023
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Counted cash, made the change, and stored coupons to keep an organised and balanced cash register drawer
  • Restocked shelves, racks and bins with the latest merchandise and changed signage to promote particular items.

Education

Bridging Course -

Southern Cross University

High School -

Marymount College

Primary School -

St Augustine's Primary School

Diploma of Hotel Management: Hotel Management -

Hotel School

Skills

  • Organisation and Time Management
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Team building
  • Problem-Solving
  • Planning and Coordination
  • Self-Motivated
  • Attention to Detail
  • Available Nights, Weekends and Holidays
  • Building Customer Loyalty
  • Cash Handling
  • Reliable and Responsible
  • Cleaning and Sanitizing
  • Staff Support
  • Register Opening and Closing
  • Friendly and Helpful
  • Event Setup and Breakdown
  • Staff Leadership

Certification

  • Food and Beverage course at TAFE Coolangatta
  • Certificate III in Hospitality
  • Certificate in Food Handing
  • Banquet Service Practical Skills training at Pinnacle People Training Centre in Brisbane

Additional Information

As a dedicated, young, and enthusiastic employee, I have strong communication skills and appreciate the different communication styles needed when working with team members or customers. I priorities honesty, reliability, and responsible task management, and I understand the importance of remaining flexible and adaptable in changing environments. With my VET course in Hospitality, I'm actively seeking employment opportunities that align with my proven service expectations and true service ethic.

Timeline

Food & Beverage Attendants

VOCO Hotel
09.2023 - Current

Food & Beverage Attendants

Qantas Lounge
06.2023 - Current

Retail Assistant

Lovisa
05.2022 - 06.2023

Retail Assistant

Kmart
11.2017 - 08.2023

Bridging Course -

Southern Cross University

High School -

Marymount College

Primary School -

St Augustine's Primary School

Diploma of Hotel Management: Hotel Management -

Hotel School

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