Olivia Willmore
Summary
Friendly and reliable café worker with over 7 years of experience in customer service and food preparation. Known for delivering exceptional customer experiences in fast-paced environments and contributing to team success. Skilled in coffee making, food handling, and maintaining high standards of cleanliness. Looking for an opportunity to bring skills and passion for coffee and food to the Forest Blend Cafe.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Assistant
Mr Stephen Attril
04.2017 - 09.2024
- Exceeded customer expectations by providing a welcoming environment and prompt, friendly service to customers.
- Displayed calm and friendly manner when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases, as well boost cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Management of 10-15 tables by having a good organisation and timings of when the customer sit down and need orders taken.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
Cafe Barista
KEKOLO COFFEE
01.2023 - 07.2023
- Contributed to the cafe''s success by staying up-to-date on industry trends and sharing new ideas with the rest of the staff.
- Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Maintained a clean and organised workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Listened carefully to customer requests and created personalised, delicious beverages, which improved sales.
- Adhered to strict food hygiene regulations, minimising risk of contamination or illness among customers.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Cafe Assistant
Mrs Nikki Exton
04.2018 - 08.2018
- Kept kitchen, counter, equipment and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Health And Exercise
University of Bath
Bath, United Kingdom07-2023
Skills
- Food safety compliance
- Cleanliness maintenance
- Cash handling accuracy
- Espresso machine operation
- Product presentation
- Menu design
- Team player
- Waste reduction
- Nutrition
- Positive attitude
Certification
- Level 2 Award in Food Safety for Catering
Timeline
Cafe Barista
KEKOLO COFFEE
01.2023 - 07.2023
Cafe Assistant
Mrs Nikki Exton
04.2018 - 08.2018
Cafe Assistant
Mr Stephen Attril
04.2017 - 09.2024
- Level 2 Award in Food Safety for Catering
Bachelor of Science - Health And Exercise
University of Bath
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