Olivia Woodlands
Hamilton Island,Queensland
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to learn and gain more experience in the hospitality/tourism industry.
Overview
7
7
years of professional experience
Work History
Tour Desk
Hamilton Island Tour Desk
09.2023 - Current
- Provided exceptional customer service and handled all inquiries in a professional and timely manner
- Conducted accurate daily reports on sales, cancellations and refunds
- Performed administrative duties such as filing paperwork, taking phone calls and responding to emails in a timely manner
- Booked guests on a wide range of tours, activities, and private charters
- Took payment using eftpos machine and online payway system
- Interacted kindly with guests, offering assistance and support
- Provide guest information of activities & transportation on offer around the island eg live music, fun crew, beach sports, buses & buggy hire.
- Communicated effectively with customers via telephone or email regarding making bookings
- Processed refunds for cancelled bookings in a timely manner
- Scheduled tours based on tides and weather.
- Maintained up-to-date knowledge of tour offerings, pricing, and availability to provide accurate information to guests..
Admin/Supervisor
Jervis Bay Wild - Huskisson, New South Wales
04.2022 - 09.2023
- Handled administrative duties such as filing paperwork, taking phone calls, and responding to emails in a timely manner
- Assumed supervisory responsibilities
- Assisted in completing tasks related to scheduling duties by providing advice on best practices or problem-solving techniques when needed
- Performed general office duties including photocopying, faxing documents, sorting mail, ordering supplies, and other clerical tasks as required.
- Handle staff rostering, cruise scheduling, ordering offices supplies & communicating with kitchen about catering of private charters.
- Checking guests in for tours.
Deckhand
Jervis Bay Wild - Huskisson, New South Wales
01.2022 - 09.2023
- Swept, mopped, and washed down decks and exterior to remove dirt and debris
- Coordinated with other crew members to ensure safe and efficient vessel operations
- Assisted captain and supervisory personnel in maintaining vessel equipment and systems
- Followed safety procedures to protect passengers and vessels
- Trained in the use of survival craft equipment such as lifeboats and inflatable rafts
- Able to assist passengers with embarkation and disembarkation activities when necessary
- Served snacks and drinks to passengers
- Worked on private charters.
Cafe Waitress/Supervisor
Jervis Bay Wild - Huskisson, New South Wales
04.2017 - 01.2022
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Greeted and escorted guests to tables, fostering a warm welcome
- Processed accurate cash and credit card transactions
- Managed closing duties such as counting money and cleaning
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
Education
General Purpose Hand
Sea School International
Sydney, NSW11.2021
High School Diploma -
Shoalhaven High School
Nowra NSW 09.2019
Skills
- Certifications
- Critical Thinking
- Customer Service
- Ability To Lift
- Time Management
- Positive Attitude
- Adaptability
- Responsible Service of alcohol
- Drivers licence NSW
- General Purpose Hand
- General Boat licence
- Liquor Licensee
- First Aid
Personal Information
Title: Yacht Stewardess
Timeline
Tour Desk
Hamilton Island Tour Desk
09.2023 - Current
Admin/Supervisor
Jervis Bay Wild - Huskisson, New South Wales
04.2022 - 09.2023
Deckhand
Jervis Bay Wild - Huskisson, New South Wales
01.2022 - 09.2023
Cafe Waitress/Supervisor
Jervis Bay Wild - Huskisson, New South Wales
04.2017 - 01.2022
General Purpose Hand
Sea School International
High School Diploma -
Shoalhaven High School
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