Olivia Wynd
Melbourne,VIC
Summary
Talented Manager with expert team leadership, planning and organisational skills built during a successful career. Detail-oriented and versatile professional polished in motivating staff to meet personal and company goals and planning and implementing various strategies to boost productivity. Strong team leader possessing mature decision-making abilities and outstanding time management skills.
Overview
6
6
years of professional experience
Work History
2IC Manager
Surf Dive N Ski
03.2023 - Current
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Basketball Referee
VBRA Knox
03.2018 - Current
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
- Facilitated smooth gameplay by efficiently resolving disputes among players and coaches.
Sports Coach
Knox Basketball Stadium
01.2022 - 06.2023
- Improved team dynamics through regular communication, group exercises, and conflict resolution strategies.
- Increased player skill levels with the implementation of targeted drills and practice sessions.
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
- Enhanced team performance by implementing effective coaching strategies and techniques.
Hospitality Worker
Charcoal Chicken
01.2021 - 04.2022
- Greeted customers, provided excellent customer service, and addressed customer inquiries.
- Interacted patiently with customers to foster ideal customer service experience.
- Kept work areas stocked with supplies and ingredients.
- Balanced receipts and payments in cash registers.
- Maintained knowledge of menu to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard procedures.
Hospitality Worker
TJ's American BBQ
11.2021 - 12.2021
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Education
High School Diploma -
Rowville Secondary College - Eastern Campus
Rowville, VIC11.2021
Skills
- Staff Development
- Performance Management
- Financial Analysis
- Strategic Planning
References
Kain Lignos | Surf Dive n Ski, Store manager
0459 905 189
Additional references available upon request.
Timeline
2IC Manager
Surf Dive N Ski
03.2023 - Current
Sports Coach
Knox Basketball Stadium
01.2022 - 06.2023
Hospitality Worker
TJ's American BBQ
11.2021 - 12.2021
Hospitality Worker
Charcoal Chicken
01.2021 - 04.2022
Basketball Referee
VBRA Knox
03.2018 - Current
High School Diploma -
Rowville Secondary College - Eastern Campus
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