Project Online/MS Project Administration
Olivia Zeynalova
Project Portfolio Director
Sydney,NSW
Summary
PERSONAL PROFILE My background includes excellent experience supporting executive management in running all facets of projects, programs and portfolios. From developing and implementing procedures and managing change to overseeing activities and ensuring goal achievement, my experience has prepared me to excel in this role. Backed by my superior communication and multitasking capabilities, I excel at providing exceptional organizational and time-management expertise and ensuring seamless business operations. I am experienced in improving organizational maturity levels through the identification of the most suitable shape of PM for the organizations followed by successful establishment of flexible project management practices, methodologies and tools.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
HEAD OF PMO
INDUE PAYMENT SERVICES
North Sydney, NSW
08.2019 - Current
- Uplifted Executive and Management reports by transforming the tools and data management methods. Created and visualised a portfolio of instant reports.
- Implemented a Microsoft based Enterprise Project Portfolio Management System and managed business change for over 200 people.
- Implemented Project Delivery Framework for successful project delivery based on P3O, PMBoK, Agile, DevOps best practices and standards.
- Implemented Capacity Management methods to enable long-term supply forecasting.
- Implemented ETE KPI Tracking System and reports.
- Created a BAU Model based on ITIL standards.
- Created a custom Project Prioritization Model tailored to Indue’s strategic objectives.
- Implemented and maintained internal project delivery and solution delivery standards and methods.
- Maintenaned and improved project management artefacts and tools
- Was continuously improving processes and ways of working to achieve better results and uplift the overall process maturity with the use of internal systems (MS Teams, Sharepoint, EPPM, MS Project)
- Reported directly to Executive Committee and Chief Delivery Officer to enable instant access to the information
- Produced regular strategy implementation and performance reports for the C-suite and Management
- Conducted selective quality audit and post implementation reviews on the compliance with internal processes
- Managed Enterprise Resource Pool and provided support and internal consultancy to Resource Managers on the allocation and utilization of bottleneck resources
- Managed project capacity of available resources, managed utilization of internal budgets and analysed the performance against targets
- Forecasted supply gaps per skill-set to enable timely hiring
- Annual budget planning and demand forecasting as well as forming supply model including vacancies and potential supply risks
- Tracked strategic KPIs and team performance against targets
- Planned Delivery-related Risks and Issues and managed action plans in the Risk Management System
- Managed escalations and monitored portfolio health
- Monitored budget utilization per revenue stream and managed the alignment of projects to relevant budgets
- Provided budget reports on a monthly basis
- Enterprise Timesheet Management
- Managed Timesheet Reporting System and reported on the missing or overutilized resources
- Managed the awareness of new ways of working and provided guidance on internal standards and processes to Project Managers and Resource Managers.
TRANSFORMATION PROGRAMS MANAGER
MANAGEMENT CONSULTING KPMG
Sydney
09.2017 - 06.2019
- Implemented PMO for the cost optimization program at NSW State Government agency
- Contributed to program governance framework implementation at one of the largest banks in Australia
- Developed successful proposal for PPP project funded by Asian Development Bank for the Government agency in Azerbaijan
- Initiated and launched Management Consulting Department at KPMG Azerbaijan.
HEAD OF PMO/PORTFOLIO MANAGER
KAPITAL BANK, Azerbaijan
09.2015 - 09.2017
- Maximized the value of PMO by creating transparency of performed work, highlighting risks and key issues on time
- As a result, PMO leveled up from supportive to administrative function type with the authority of decision making
- Developed performing PMO team by coaching, motivating and improving team’s soft and hard skills
- Esponsibilities:
- Developed and optimized project management processes, systems, tools and reports by collecting feedbacks from internal stakeholders to ensure the compliance with the organizational needs
- Managed annual initiatives collection to optimize the portfolio by including the most valuable and effective projects
- Filtered initiatives through the set of strategic criteria, identified project priority and other artifacts, developed business cases together with workstream owners and organized SteerCo approval pathways
- Provided ongoing methodology guidance and trainings to project managers to help them create and manage project documentation: project charter, status reports, risk registry, issue log, project closure reports, etc.;
- Collected progress update information from project managers and prepared weekly management reports to provide overview of the portfolio health
- Managed portfolio dependencies and facilitated resource re-allocation between projects
- Identified impediments and managed resolution
- Managed and controlled the accuracy of the information reported and clarified existing risks and issues
- Provided progress reports to the Shareholder and facilitated incoming requests and questions
- Directed and motivated PMO team to maintain positive and trusted working environment
- Directly managed high-priority strategic projects.
TRANSFORMATIONAL PROGRAMS MANAGER
KAPITAL BANK, Azerbaijan
Baku
09.2013 - 09.2015
- Contributed to the delivery of Transformational Programs transforming a bureaucratic bank into agile customer-centric bank
- Successfully finalized ‘PMO set-up’ high-priority strategic project by the implementation of PM methodology, tools, and techniques; increased the maturity of organizational project governance through the management workshops and trainings
- Was promoted to the position of PMO Lead as a result
- Responsibilities:
- Led project teams in support of different project workstreams, and managed overall project activities, plans, and schedules associated with deliverables and milestones
- Guided and supported multiple workstream leads through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability
- Ensured effective quality assurance and the overall integrity of the program - focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with corporate, technical and specialist standards
- Controlled program budget by initiating the review and confirmation of expenses by the Program Directors
- Provided monthly expense reports and managed budget re-allocation between the projects
- Facilitated the appointment of individuals to project teams ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program plan and program governance arrangements
- Developed Program overview reports for the Steering Committee members, collected key risks and issues agenda for discussion and followed up on the decisions made
- Directly managed high-priority strategic projects.
PRODUCT DEVELOPMENT MANAGER
BANK RESPUBLIKA, Azerbaijan
Baku
03.2013 - 09.2013
- Developed Transformation Strategy including retail product portfolio catalogue to help the bank unlock its potential in retail banking sector
- Developed and launched the first retail banking product as an initial step to create retail customer base
- Product “One Bank – One Loan” helped the bank to attract customers by refinancing and combining existing loans into one loan with more convenient terms
- Esponsibilities:
- Contributed to the creation of long-term business strategies as a part of business development team
- Developed on-going market Insight, segmented markets, defined customer targets/needs, created customer personas, identified sector trends, evaluated competitors and offerings, compared competitive products, formulated strategy, configured product SWOT, determined life cycle state, integrated product roadmap and developed product implementation plans
- Worked alongside Innovation and Digital / IT to enact product systems and process change / enhancement
- Contributed to the flow of communication within the Product Management and wider Strategy and Marketing teams, by actively participating in team meetings
- Responded in a timely fashion to all enquiries/requests for product information and/or changes
- Performed initial analysis to assess need for requested changes and the potential impact of these
- Managed financial modelling on products/services and target markets to facilitate understanding of product/service/target market activity and profitability for reporting to internal stakeholders, as required
- Produced reports and brought recommendations to Product Marketing Manager for guidance on decisions relating to new and existing products.
PRODUCT DEVELOPMENT MANAGER
DELTA GROUP FMCG
Baku
03.2012 - 03.2013
- Developed market entry strategy for “Starbucks Bottled Frappe” and delivered successful penetration of the first bottled Starbucks product to the retail market of Azerbaijan
- Responsibilities:
- Assessed market competition by comparing the company's product to competitors' products
- Obtained product market share by working with sales director to develop product sales strategies
- Provided information for management by preparing short-term and long-term product sales forecasts and special reports and analyses
- Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules
- Brought new products to market by analyzing proposed product requirements and product development programs;
- Prepared return-on-investment analyses; established time schedules with manufacturers
- Introduced and marketed new products by developing time-integrated plans with sales, advertising, and production
- Determined product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders
- Maintained product management staff job results by counseling and disciplining employees;
PRODUCT DEVELOPMENT MANAGER
ABC TELECOM, Azerbaijan
Baku
04.2011 - 03.2012
- Developed stock optimization strategy and successfully accomplished discounted product realization campaign
- As a result the stock of products remained at the warehouse since 2007 was 100% sold out
- Esponsibilities:
- Developed and implemented marketing and sales strategies for Blackberry, LG, and HTC brands
- Planned sales account KPIs and monitored sales performance
- Organized discount campaigns and developed communication strategies and design
- Estimated product costs, planned annual budget and ROI
- Managed stock and estimated orders quantity and range
- Monitored logistics and inspected incoming stock at warehouse
- Attended specialized events to maintain brand recognition by presenting new products to the audience
- Reviewed sales campaign performance and provided recommendations on improvement
- Organized team brainstorming sessions to collect brand promotion ideas
Education
Project, Program, Portfolio Management (P3O), Alexos – -
Portfolio Management Professional (PfMP), PMI – - undefined
Project Management Professional (PMP), PMI – obtained in - undefined
renewed in October 2018 Controlled Objectives for Information and Related Technologies (COBIT 5), ISACA - undefined
Certified Marketing Specialist, European Marketing Confederation – - undefined
Bachelor of Honours - Language Studies
Azerbaijan University of Languages
09.2007 - 07.2012
Skills
PMO
Portfolio Governance/Management
Project Governance/Management
Strategy Implementation
Transformation and Change
Enterprise Resource Management
Delivery Performance Management
Agile/Scrum/Kanban
Business Processes/Workflow Automation
Portfolio Financing and Cost Controls
Accomplishments
- Portfolio Management Professional
- Roject Management Professional
- SW 2010, Sydney, Australia
- Elephone: +61455450885, Implementation of E-PMO Framework for the largest water production factory in Georgia, 2021
- Setting up PMO and Project Management system and practice at Energy Consultancy in Australia , 2020
- Implemented Project Governance and Operations Management for IT startup in Australia, 2020, Publisher of ‘Contemporary Challenges in the Implementation of Project Portfolio Management’ scientific article at Young Scientists and Specialists Journal of Azerbaijan National Academy of Sciences, Azerbaijan
- Former Speaker for ‘Empowering Women in Diplomacy’ program at ADA University, Azerbaijan
- Former Strategy and Transformation trainer at the Corporate School of ADA University, Azerbaijan
- Former Project Management Foundations Trainer at GRBS, Azerbaijan4
Affiliations
Member of ‘Women in Projects’ community led by PMI Sydney Chapter, Australia
Software
Power BI/Power Apps/Power Automate Administration
Tableau Builder/Creator Administration
Sharepoint Administration
MS Office
Timeline
HEAD OF PMO
INDUE PAYMENT SERVICES
08.2019 - Current
TRANSFORMATION PROGRAMS MANAGER
MANAGEMENT CONSULTING KPMG
09.2017 - 06.2019
HEAD OF PMO/PORTFOLIO MANAGER
KAPITAL BANK, Azerbaijan
09.2015 - 09.2017
TRANSFORMATIONAL PROGRAMS MANAGER
KAPITAL BANK, Azerbaijan
09.2013 - 09.2015
PRODUCT DEVELOPMENT MANAGER
BANK RESPUBLIKA, Azerbaijan
03.2013 - 09.2013
PRODUCT DEVELOPMENT MANAGER
DELTA GROUP FMCG
03.2012 - 03.2013
PRODUCT DEVELOPMENT MANAGER
ABC TELECOM, Azerbaijan
04.2011 - 03.2012
Bachelor of Honours - Language Studies
Azerbaijan University of Languages
09.2007 - 07.2012