Olivia Eagle

• Designed and implemented AI-driven automation systems to improve efficiency for corporate and government entities.
• Advised organizations on AI-powered workflow automation, data analytics, and business intelligence solutions.
• Researched and developed workflow strategies that integrate AI-driven chatbots for business process automation.
• Provided high-level executive administrative support, including diary management and strategic planning.

• Led SharePoint Redesign and Integration: As an advanced user of SharePoint, I was responsible for redesigning the PD&A SharePoint site to provide a refreshed, user-friendly interface. The redesign included creating a new document library with upgraded, team-specific user permissions, adding an online calendar for internal events and reminders, and integrating the site with Microsoft Teams for seamless, two-way data migration. Additionally, I added an 'About Us' section detailing our unit's services and individual teams, connected our online form to the site for easier enquiry submissions, and embedded departmental Twitter and Yammer feeds. This overhaul allowed stakeholders to better understand our unit and services, streamlined their communication with us, and improved our response times by simplifying the request submission process.
• Pioneered PD&A Intranet Page Development: Spearheaded the design, development, and implementation of the PD&A intranet page using Adobe Experience Manager, making it the first such initiative within the School Workforce Directorate. I integrated our online form into the page for easy request submissions and provided comprehensive information about our services, along with helpful documents for stakeholders. This initiative significantly enhanced our online presence and accessibility, ensuring that our stakeholders had direct, efficient access to necessary resources and support.
• Digital Transformation and Automation: Led change management and digital transformation initiatives by designing, building, and maintaining complex Monday.com boards, dashboards, and forms, incorporating automations and third-party integrations to enhance workflow efficiency, resulting in a 70% increase in processing efficiency. Currently the No. 1 user of Monday.com, having created over 81.7% of automation on the School Workforce DET account. Provided technical support, developed instructional materials, and delivered training to champion the use of Monday.com across the department.
• Records Management and Compliance: Oversaw comprehensive records management in TRIM and SharePoint, streamlining document management processes, and contributing to informed decision-making. Developed and implemented processes and procedures to support Monday.com operations, including approval processes and data cleansing for accurate reporting.
• High-Level Correspondence and Executive Support: Managed high-level correspondence for senior executives, ensuring timely and protocol-compliant responses. Independently triaged over 2,500 enquiries, converting 1,600 requests into actionable outcomes for the PD&A unit between January and August 2024.
• Team Collaboration and IT Support: Designed and maintained intranet and SharePoint sites, managed MS Teams channels to improve team collaboration, and provided general IT support across platforms, including Outlook, MS Teams, and ServiceNow. Contributed to regulatory compliance and office efficiency by developing internal standards, managing office inventory, and supporting decision-making with research and presentations.
• Continuous Improvement: Actively participated in professional groups to stay updated on best practices and foster continuous improvement across the department.

Provided executive-level support through complex scheduling and discreet management of confidential information. Enhanced team efficiency by streamlining administrative processes and implementing innovative solutions. Improved internal communications with clear information-sharing channels and collaborated with cross-functional teams on strategic initiatives. Acted as Secretariat for internal governance forums, including the ESC Safety Committee, and served as Deputy Chief Fire Warden, First Aid Officer, and Health and Safety Representative. Led improvement initiatives by centralising and automating processes, including the development and implementation of a new Salesforce portal. Delivered basic IT support, designed human resource templates, and documented onboarding/offboarding procedures. Managed resource schedules, performed mass data cleansing for accurate reporting, and coordinated records management. Oversaw multiple inboxes, ad hoc reporting, and maintained confidentiality for sensitive documents. Assisted with crisis response related to COVID-19 and recommended business system improvements. Cultivated positive vendor relationships for timely and cost-effective service delivery.

Experienced in accounting and bookkeeping, including payroll, with successful implementation of Xero for financial management and staff training. Skilled in minute taking and serving as the primary contact for stakeholders. Expert in records management, having led the transition to a new system for both hard copy and electronic documents. Proficient in IT support, including system training and hardware/software installation. Led on-boarding and recruitment processes, and designed and maintained company website. Developed and implemented policies compliant with current laws and National Employment Standards. Enhanced operations by updating systems and training staff, resulting in improved employee evaluations and performance. Efficient in managing administrative functions, financial data, and business operations while reducing discrepancies and improving profitability. Demonstrated ability to streamline processes, oversee HR activities, and maintain compliance with regulations. Implemented automation strategies and managed inventory effectively, maintaining confidentiality and delivering exceptional customer service.

Provided high-level administrative support to the Chief Audit Executive (CAE) and the Internal Audit Unit, including executing audit assistant functions to ensure system accuracy, managing accounts payable, and taking high-level minutes. Coordinated and organised major meetings, such as the Quarterly Audit & Risk Committee (ARC) meeting, involving multiple confidential sessions and 20+ participants. Managed board papers, including collating reports and presentations. Acted as a superuser in CM9 and SQUIZ Matrix, ensuring compliance with document management and intranet content publishing. Utilised SAP ByDesign for budgeting and report generation, and Smartsheet for tracking auditing risks. Performed general administrative tasks, information management, and data reconciliation, while exercising discretion with sensitive information. Assisted in the team’s relocation, including records management and coordination with facilities management. Managed calendars and diaries, ensuring effective handling of confidential matters.

Provide administrative support to Advisors and Senior Advisors in recruiting teachers for the 2018 school year. Responsibilities include acting as the primary contact between schools and Teacher Recruitment officers, managing high-volume inquiries via Total Contact Centre (TCC) and Remedy, creating and updating TRIM/CM9 records, attaching vacancy declarations from OMSEE, and using HR programs like iSeries and TALEO to manage vacancies. The role requires accurate data entry, strong organizational and communication skills, and effective self-management in a high-volume environment.

Assisted with GIPAA searches, educated staff on proper file naming conventions, and ensured documents were correctly placed into Objective for a smoother transition to CM9/TRIM. I created a timeline for document destruction based on retention schedules, managed diaries, scheduled meetings, and implemented processes to improve administrative efficiency. Additionally, I handled formatting, catering, procurement requests, and template creation. I provided secretariat support, managed inquiries, trained staff on accounts payable, generated reports, offered IT support, and implemented a new leave tracking procedure using MS Outlook.

Provided comprehensive administrative support to executive-level personnel, including the Business Manager and Chief Superintendent, for a command comprising 40 fire stations in metropolitan East NSW. Responsibilities included advanced data entry using Microsoft Office suite, TRIM, SAP, and SAM, event management, and diary/calendar management. Maintained multiple inboxes, handled accounts payable/receivable, and provided IT support including software/hardware maintenance. Conducted training on processes and systems, excelled in minute-taking, and managed records as an advanced user of TRIM and in-house rostering systems. Served as the Health and Safety Representative (HSR) and organised meetings for key stakeholders. Processed customer and account documents, ensured confidentiality, and maintained operations by adhering to policies. Acted as the main point of contact for the Metro East Area Office, providing customer service and logistical coordination for events, including centenaries and station openings, with turnouts of 50-100 attendees and involvement of VIPs, media, and historical displays.