Summary
Overview
Skills
Timeline
Accomplishments
Work History
Education
Work Availability
Websites
Career Overview
Systems
Hi, I’m

Olivia Eagle

Digital Operations & Executive Support Specialist
Sydney Olympic Park,NSW
The best way to predict the future is to create it...
Abraham Lincoln
Olivia Eagle

Summary

Detail-oriented digital professional with extensive experience in documentation, editing, workflow organisation, and virtual operations. Skilled in managing data, producing accurate written content, and supporting teams remotely. Adept at balancing multiple priorities with
calm efficiency, delivering high-quality work within flexible schedules. Seeking remote opportunities that value reliability, precision, and creative problem-solving.

Overview

10

Years of business administration experience

8

Years of executive & strategic support

14
years of professional experience
4

Years of digital automation and systems improvement experience

5
years of post-secondary education

Skills

  • AI-Powered Business Automation & Digital Transformation
  • Executive Support, Calendar & Diary Management
  • Strategic Workflow Optimization & Process Improvement
  • Records Management, Compliance & Documentation (SAP & Content Manager TRIM)
  • Stakeholder Communication & Government Reporting
  • High-Level Correspondence, Briefing & Confidential Information Handling
  • Project Coordination & Systems Integration
  • AI Chatbot, CRM & Automation Consulting
  • Process Documentation & Knowledge Management
  • Website & Content Management (Wix, GoDaddy, Canva)
  • Financial & Procurement Systems (SAP, Xero, WorkflowMax)
  • Data Analysis & Reporting (Excel, Power BI, Google Sheets)
  • Change Management & Staff Training
  • Website & Content Management (Wix, GoDaddy, Canva)
  • Financial & Procurement Systems (SAP, Xero, WorkflowMax)

Timeline

TAFE NSW

Diploma from Information Technology
10.2025 - 06.2026

Macquarie University

Bachelors Degree from Bachelor of Cognitive & Brain Sciences
02.2025 - 06.2028

Freelance Virtual Professional/Digital Operations Coordinator

Self Employed
11.2024 - Current

EA / EO / Correspondence Officer

NSW Department Of Education
05.2023 - 10.2024

Business Support Officer

Transport For NSW
02.2020 - 07.2020

Office Manager

Cosine Shipwright Services
06.2018 - 01.2020

Teacher Recruitment Support Officer

NSW Department Of Education
12.2017 - 02.2018

Senior Administration Officer

NSW Department of Planning & Environment
04.2017 - 07.2017

Executive Assistant

NSW Department Of Industry
01.2017 - 06.2018

TAFE NSW

Diploma from Events Management
04.2014 - 12.2014

TAFE NSW

Certificate IV from Frontline Management
03.2013 - 12.2013

Area Administration Officer

Fire & Rescue NSW
01.2012 - 02.2017

Accomplishments

  • Led the digital transformation of the People Data & Analytics CRM, redesigning correspondence and BAU processes, automation, procedures, and staff training — delivering a 70% increase in team productivity and efficiency.
  • Recognised as the No. 1 Monday.com user across the School Workforce DET account, creating 81.7% of total automations to streamline task management and reporting.
  • Reviewed and optimised Monday.com licensing for the PD&A unit, successfully migrating data and staff profiles from dual licences to a unified CRM system — reducing costs and improving access control.
  • Triaged more than 2,000 incoming enquiries with over 1,000 actionable conversions between January – August 2024, ensuring rapid stakeholder response and workflow continuity.
  • Implemented full-cycle accounting and payroll systems (Xero) for Cosine Shipwright Services, including digital timesheet and expense solutions and staff training.
  • Introduced a new records-management framework, leading the transition from hard-copy storage to a compliant electronic filing system and improving information retrieval times.

Work History

Self Employed

Freelance Virtual Professional/Digital Operations Coordinator
11.2024 - Current

Job overview

  • Designed and implemented AI-driven automation systems to improve efficiency for corporate and government entities.
  • Advised businesses on AI-powered workflow automation, data analytics, and business intelligence solutions.
  • Researched and developed workflow strategies that integrate AI-driven chatbots for business process automation.
  • Provided high-level executive administrative support, including diary management and strategic planning.
  • Assisted in managing digital content across various platforms to enhance user engagement.
  • Designed and created web sites for clients
  • Facilitated workshops to identify process improvements and drive organizational change
    initiatives.
  • Guided clients in implementing performance metrics ensuring alignment with strategic goals.
  • Currently developing VERA—an AI-based life operating system designed to integrate ethical automation, financial clarity, and wellness infrastructure for individuals and teams. Focus areas include government workflow compatibility, secure API architecture, and zero-code
    automation design. Visit https://vera-tech.net/ for more information.

NSW Department Of Education

EA / EO / Correspondence Officer
05.2023 - 10.2024

Job overview

  • Led SharePoint Redesign and Integration: As an advanced user of SharePoint, I was responsible for redesigning the PD&A SharePoint site to provide a refreshed, user-friendly interface. The redesign included creating a new document library with upgraded, team-specific user permissions, adding an online calendar for internal events and reminders, and integrating the site with Microsoft Teams for seamless, two-way data migration. Additionally, I added an 'About Us' section detailing our unit's services and individual teams, connected our online form to the site for easier enquiry submissions, and embedded departmental Twitter and Yammer feeds. This overhaul allowed stakeholders to better understand our unit and services, streamlined their communication with us, and improved our response times by simplifying the request submission process.
  • Pioneered PD&A Intranet Page Development: Spearheaded the design, development, and implementation of the PD&A intranet page using Adobe Experience Manager, making it the first such initiative within the School Workforce Directorate. I integrated our online form into the page for easy request submissions and provided comprehensive information about our services, along with helpful documents for stakeholders. This initiative significantly enhanced our online presence and accessibility, ensuring that our stakeholders had direct, efficient access to necessary resources and support.
  • Digital Transformation and Automation: Led change management and digital transformation initiatives by designing, building, and maintaining complex Monday.com boards, dashboards, and forms, incorporating automations and third-party integrations to enhance workflow efficiency, resulting in a 70% increase in processing efficiency. Currently the No. 1 user of Monday.com, having created over 81.7% of automation on the School Workforce DET account. Provided technical support, developed instructional materials, and delivered training to champion the use of Monday.com across the department.
  • Records Management and Compliance: Oversaw comprehensive records management in TRIM and SharePoint, streamlining document management processes, and contributing to informed decision-making. Developed and implemented processes and procedures to support Monday.com operations, including approval processes and data cleansing for accurate reporting.
  • High-Level Correspondence and Executive Support: Managed high-level correspondence for senior executives, ensuring timely and protocol-compliant responses. Independently triaged over 2,500 enquiries, converting 1,600 requests into actionable outcomes for the PD&A unit between January and August 2024.
  • Team Collaboration and IT Support: Designed and maintained intranet and SharePoint sites, managed MS Teams channels to improve team collaboration, and provided general IT support across platforms, including Outlook, MS Teams, and ServiceNow. Contributed to regulatory compliance and office efficiency by developing internal standards, managing office inventory, and supporting decision-making with research and presentations.
  • Continuous Improvement: Actively participated in professional groups to stay updated on best practices and foster continuous improvement across the department.

Transport For NSW

Business Support Officer
02.2020 - 07.2020

Job overview

Provided executive-level support through complex scheduling and discreet management of confidential information. Enhanced team efficiency by streamlining administrative processes and implementing innovative solutions. Improved internal communications with clear information-sharing channels and collaborated with cross-functional teams on strategic initiatives. Acted as Secretariat for internal governance forums, including the ESC Safety Committee, and served as Deputy Chief Fire Warden, First Aid Officer, and Health and Safety Representative. Led improvement initiatives by centralising and automating processes, including the development and implementation of a new Salesforce portal. Delivered basic IT support, designed human resource templates, and documented onboarding/offboarding procedures. Managed resource schedules, performed mass data cleansing for accurate reporting, and coordinated records management. Oversaw multiple inboxes, ad hoc reporting, and maintained confidentiality for sensitive documents. Assisted with crisis response related to COVID-19 and recommended business system improvements. Cultivated positive vendor relationships for timely and cost-effective service delivery.

Cosine Shipwright Services

Office Manager
06.2018 - 01.2020

Job overview

Experienced in accounting and bookkeeping, including payroll, with successful implementation of Xero for financial management and staff training. Skilled in minute taking and serving as the primary contact for stakeholders. Expert in records management, having led the transition to a new system for both hard copy and electronic documents. Proficient in IT support, including system training and hardware/software installation. Led on-boarding and recruitment processes, and designed and maintained company website. Developed and implemented policies compliant with current laws and National Employment Standards. Enhanced operations by updating systems and training staff, resulting in improved employee evaluations and performance. Efficient in managing administrative functions, financial data, and business operations while reducing discrepancies and improving profitability. Demonstrated ability to streamline processes, oversee HR activities, and maintain compliance with regulations. Implemented automation strategies and managed inventory effectively, maintaining confidentiality and delivering exceptional customer service.

NSW Department Of Industry

Executive Assistant
01.2017 - 06.2018

Job overview

Provided high-level administrative support to the Chief Audit Executive (CAE) and the Internal Audit Unit, including executing audit assistant functions to ensure system accuracy, managing accounts payable, and taking high-level minutes. Coordinated and organised major meetings, such as the Quarterly Audit & Risk Committee (ARC) meeting, involving multiple confidential sessions and 20+ participants. Managed board papers, including collating reports and presentations. Acted as a superuser in CM9 and SQUIZ Matrix, ensuring compliance with document management and intranet content publishing. Utilised SAP ByDesign for budgeting and report generation, and Smartsheet for tracking auditing risks. Performed general administrative tasks, information management, and data reconciliation, while exercising discretion with sensitive information. Assisted in the team’s relocation, including records management and coordination with facilities management. Managed calendars and diaries, ensuring effective handling of confidential matters.

NSW Department Of Education

Teacher Recruitment Support Officer
12.2017 - 02.2018

Job overview

Provide administrative support to Advisors and Senior Advisors in recruiting teachers for the 2018 school year. Responsibilities include acting as the primary contact between schools and Teacher Recruitment officers, managing high-volume inquiries via Total Contact Centre (TCC) and Remedy, creating and updating TRIM/CM9 records, attaching vacancy declarations from OMSEE, and using HR programs like iSeries and TALEO to manage vacancies. The role requires accurate data entry, strong organizational and communication skills, and effective self-management in a high-volume environment.

NSW Department of Planning & Environment

Senior Administration Officer
04.2017 - 07.2017

Job overview

Assisted with GIPAA searches, educated staff on proper file naming conventions, and ensured documents were correctly placed into Objective for a smoother transition to CM9/TRIM. I created a timeline for document destruction based on retention schedules, managed diaries, scheduled meetings, and implemented processes to improve administrative efficiency. Additionally, I handled formatting, catering, procurement requests, and template creation. I provided secretariat support, managed inquiries, trained staff on accounts payable, generated reports, offered IT support, and implemented a new leave tracking procedure using MS Outlook.

Fire & Rescue NSW

Area Administration Officer
01.2012 - 02.2017

Job overview

Provided comprehensive administrative support to executive-level personnel, including the Business Manager and Chief Superintendent, for a command comprising 40 fire stations in metropolitan East NSW. Responsibilities included advanced data entry using Microsoft Office suite, TRIM, SAP, and SAM, event management, and diary/calendar management. Maintained multiple inboxes, handled accounts payable/receivable, and provided IT support including software/hardware maintenance. Conducted training on processes and systems, excelled in minute-taking, and managed records as an advanced user of TRIM and in-house rostering systems. Served as the Health and Safety Representative (HSR) and organised meetings for key stakeholders. Processed customer and account documents, ensured confidentiality, and maintained operations by adhering to policies. Acted as the main point of contact for the Metro East Area Office, providing customer service and logistical coordination for events, including centenaries and station openings, with turnouts of 50-100 attendees and involvement of VIPs, media, and historical displays.

Education

Macquarie University
Macquarie Park NSW

Bachelors Degree from Bachelor of Cognitive & Brain Sciences
02.2025 - 06.2028

TAFE NSW
Sydney NSW

Diploma from Information Technology
10.2025 - 06.2026

TAFE NSW
Ultimo, NSW

Diploma from Events Management
04.2014 - 12.2014

TAFE NSW
Ultimo, NSW

Certificate IV from Frontline Management
03.2013 - 12.2013
Availability
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Career Overview

Freelance AI & Business Consultant / Executive Support Specialist (November 2024 – Present)

• NSW Department of Education - EA/EO/Correspondence Officer - May 2023 - October 2024

• Sydney Metro - Executive Assistant - December 2021 - April 2022

• NorthWest Roads Management Services - Administration Coordinator / Project Administration - September 2021 - November 2021

• NSW Trustee & Guardian – Project Support Officer – 12 July – 10 September 2021
• Transport for NSW – Business Support Officer / Project Coordinator – 12 February 2020 – 29 July 2020
• Cosine Shipwright Services - Office Manager - 12 June 2018 – 31 January 2020
• NSW Department of Industry - Executive Assistant - 05 February 2018 - 08 June 2018
• NSW Department of Education - Teacher Recruitment Support Officer - 11 December 2017 - 02 February 2018
• NSW Department of Industry - Executive Assistant - 30 October 2017 - 8 December 2017
• NSW Department of Planning & Environment - Senior Administration Officer - April 2017 - July 2017
• NSW Family & Community Services - Senior Business Support Officer - March 2017 - April 2017
• Fire & Rescue NSW - Area Administration Officer - March 2012 - Feb 2017
• Fire & Rescue NSW - A/Executive Assistant - July 2013 - August 2013
• Fire & Rescue NSW - Data Entry Operator & Office Support - October 2011 - March 2012
• Coca Cola - Customer Care Consultant - October 2010 - November 2010
(Further information relating to previous years’ experience is available upon request)

Systems

  • Microsoft Office 365
  • Content Manager (TRIM)
  • SAP
  • SharePoint
  • Monday.com
  • Clickup
  • Workflow Max
  • Xero
  • Squiz
  • Adobe Experience Manager
  • Adobe Acrobat Professional
  • Renderforrest
  • Canva
  • Slido
  • Hubspot
  • Salesforce
  • ServiceNow
  • PowerBI
  • Zendesk
Olivia EagleDigital Operations & Executive Support Specialist