Olivia Jasmine Groves
Riverstone
Summary
Highly motivated Individual with great customer service, sales and leadership skills. Experience in a busy retail setting and focused on keeping merchandise presentable to maximise business sales. Effectively able to answer customer questions regarding products in store, and communicates well with colleagues to update and inform them with customer sales and merchandise
Overview
5
5
years of professional experience
Work History
Cashier
Target
01.2019 - 03.2021
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise
- Processed customer refunds and exchanges according to established guidelines.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Welcomed customers and helped determine their needs.
- Created price tags and merchandise signs.
Crew Member
Domino's Pizza
03.2021 - 06.2021
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Full-Time Team Member
Platypus Shoes
07.2021 - 07.2023
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Lent physical support to customers seeking to locate or transport specific items.
- Engaged in conversation with customer to ascertain need.
- Followed store planograms to properly stock shelves.
- Followed company procedures to improve inventory management and reduce shrinkage.
- Operated register to process payments and collect cash payment for order totals.
Full-Time Office Manager
Groves Street Customs
07.2023 - 04.2024
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
Education
Cath West Innovation Collage
Rooty Hill, NSW12.2021
Skills
- Cost Control and Budgeting
- Creative Thinking
- Customer Service
- Food Preparing, Plating and Presentation
- Supply Ordering
- Decision Making
- Time Management
- Prioritization and Organization
- Team Building and Development
- Shipment Procedures
- Inventory Stocking
- Customer Transactions
- Cash Register Operations
Accomplishments
- Provide Cardiopulmonary Resuscitation (HLTAID009)
- Provide First Aid (HLTAID011)
- Currently Studying Personal Training and Nutrition with AIF
Timeline
Full-Time Office Manager
Groves Street Customs
07.2023 - 04.2024
Full-Time Team Member
Platypus Shoes
07.2021 - 07.2023
Crew Member
Domino's Pizza
03.2021 - 06.2021
Cashier
Target
01.2019 - 03.2021
Cath West Innovation Collage
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