Olivia Tass
East Mackay
Summary
Skilled property management professional with proven track record in overseeing residential and commercial properties. Adept in tenant relations, lease negotiations, and property maintenance. Strong focus on team collaboration and achieving results. Known for reliability and adaptability in dynamic environments. Proficient in budgeting, financial reporting, and compliance with local regulations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Property Manager
GCRE Mackay
06.2019 - Current
- Manage 209 residential properties, including houses, units & two boarding houses in Mackay & Sarina
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Reconciled complex trust accounts, identifying discrepancies and implementing corrective measures.
- Assisted with audits related to trusts; provided documentation and addressed any concerns raised by auditors.
- Maintained detailed records of trust account transactions, ensuring accuracy and transparency in financial reporting.
Guest Service Agent/ Property Manager
Oaks Hotels & Resorts
01.2018 - 06.2019
- Welcome and greet guests with great courtesy
- Manage room reservations using a computerized reservations system
- Address guests concerns and special requests in a professional and personable manner
- Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
- Help guests with their things including luggage and other valuables
- Get transport for customers and reservations in local restaurants
- Answer telephone calls and transfers these to guest rooms
- Take and relay telephone messages for hotel guests and other
- Prepare bills, handle and process checkouts, take payments
- Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
- Deal with complaints and problems
- Answer queries of guests about various information and services of the hotel
- Do other administrative and hospitable functions assigned from time to time
- Managing a property team
- Liaising with both tenants and landlords
- Visiting properties and carrying out inspections
- Collecting references for potential tenants
- Appointing contractors and then monitoring their work
- Ensuring that properties are properly maintained
- Assessing and evaluating reported maintenance issues
- Review existing property management processes, procedures and systems
- Ensuring that services are delivered to agreed timescales and KPI's
- Establish terms and conditions for property leasing and rental
- Arranging for the collection of rental
- Monitoring and enforcing the terms of all lease agreements
- Training and supervising staff
Swim Centre Supervisor
King Swim Lutwyche
01.2017 - 12.2017
- Manage 14 casual staff members at King Swim Lutwyche
- Face to face customer service
- Assessing children's swimming levels of all ages
- Ensure that adequate supplies of equipment is up to date
- Demonstrate the use of emergency equipment
- Ensure 100% attendance on pool deck at all times
- Teach swim lessons for children and adults of all age
- Manage accounts/ Follow up on accounts
- Run weekly reporting & wages
- End of month reporting/ stock ordering
- Answering phones/ returning phone calls
- Have a close friendly professional relationship with all parents & children who attend the centre
- Ensure all kids, adults and staff members are safe at all times
Flight Attendant
Virgin Australia Airlines
03.2016 - 11.2017
- Attend prefight briefings on details of the flight
- Face to face customer service
- Domestic & International travel
- Ensure that adequate supplies of refreshments & emergency equipment is on board
- Demonstrate the use of emergency equipment
- Ensure that all passengers fasten their seatbelt
- Serve and sell beverages, meals and snacks
- Take care of passengers needs
- Assist passengers with special needs
- Reassure passengers during flights, such as when the aircraft hits turbulence
- Administer first aid to passengers when needed
- Direct passengers in case of emergency
Receptionist/Personal Assistant
Australian Recruiting Group
12.2015 - 03.2016
- Dealing with/Solving Customer Service problems
- Microsoft Word, Outlook, Excel & GoToMeeting experience
- Training of new staff
- Ordering of stock
- Answering phones/control of switch board
- Printing/Scanning/Filing
- Booking venues/Handling accounts
- Interviewing new staff /trainers
- Organising travel - domestic and international
- Managing expenses & monthly reporting
- Organising company events and petty cash recs
- Inbox and calendar management
- Power point presentations
- Overseeing administration functions
- Some project work and co-ordinating team meetings and participating in
Receptionist/Support to Training Coordinator
Futurum Australia
01.2015 - 12.2015
- Dealing with/Solving Customer Service problems
- Microsoft Word, Outlook, Excel & GoToMeeting experience
- Training of new staff
- Ordering of stock
- Answering phones/control of switch board
- Printing/Scanning/Filing
- Booking venues/Handling accounts
- Interviewing new staff /trainers
Education
Year 12 Completion -
RIVERSIDE CHRISTIAN COLLEGE
01.2014
Skills
- Customer service
- Staff supervision
- Portfolio oversight
- Relationship building
- Decision-making
- Budget preparation
- Performance assessment
- Administrative leadership
- Creative and adaptable
- Maintenance management
- Business development
- Local and state laws
- Tracking operating expenses
- Repair planning
Certification
Certificate II Tourism
Certificate II Hospitality
Certificate II in Business/Administration
Certificate completion of a Flight Attendant
Swim Australia Teaching Qualification
Safe Guarding Children
Real Estate Sales Person Licence
Timeline
Senior Property Manager
GCRE Mackay
06.2019 - Current
Guest Service Agent/ Property Manager
Oaks Hotels & Resorts
01.2018 - 06.2019
Swim Centre Supervisor
King Swim Lutwyche
01.2017 - 12.2017
Flight Attendant
Virgin Australia Airlines
03.2016 - 11.2017
Receptionist/Personal Assistant
Australian Recruiting Group
12.2015 - 03.2016
Receptionist/Support to Training Coordinator
Futurum Australia
01.2015 - 12.2015
Year 12 Completion -
RIVERSIDE CHRISTIAN COLLEGE
Similar Profiles
Rogelio SantanaRogelio Santana
Project Manager at GCREProject Manager at GCRE
Angela ReillyAngela Reilly
Test and Tag Technician at Mackay Test and TagTest and Tag Technician at Mackay Test and Tag
Samantha Lee RadleySamantha Lee Radley
Registered Nurse at QUEENSLAND HEALTH, MACKAY BASE HOSPITALRegistered Nurse at QUEENSLAND HEALTH, MACKAY BASE HOSPITAL