Olivier Catrice
Angers,WA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Tourism and Events industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Tourism Officer
Destination Angers
Angers, France
06.2023 - 09.2023
- Developed and implemented tourism marketing plans to promote local attractions.
- Provided information about the local area, attractions, accommodation options and transportation services to tourists.
- Maintained records of visitor inquiries and bookings.
- Assisted with the preparation of promotional materials such as brochures, flyers.
- Handled customer complaints in a professional manner while providing satisfactory solutions.
- Advised customers on suitable travel packages according to their budget and interests.
Event Host
Raymond Kopa Stadium
Angers, France
09.2019 - 02.2023
- Greeted guests and provided information about the event.
- Assisted with setting up chairs, tables, decorations, and other event materials.
- Coordinated with vendors to ensure proper delivery of services.
- Provided direction to volunteers on tasks related to the event.
- Ensured that all safety regulations were followed during the event.
- Monitored crowd flow throughout the venue space.
- Trained customer service, marketing and sales teams for events.
Customer Care Assistant
Europ Assistance
Angers , France
05.2020 - 08.2020
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Education
Master of Arts - Tourism
Esthua
Angers France 12-2022
Bachelor of Arts - Global Business
Coventry University
Conventry United Kingdom 06-2018
BBA - International Trade
Institut Sacrée Coeur
Angers, France 05-2017
Skills
- Locale Research
- Cultural Awareness
- First Aid Training
- Travel Arrangements
- Hospitality Management
- Sales Management
- Cash Handling
- Marketing
- Public Speaking
Affiliations
- Learning Languages, Travel, Sports
Languages
English
Full Professional
Spanish
Full Professional
French
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Tourism Officer
Destination Angers
06.2023 - 09.2023
Customer Care Assistant
Europ Assistance
05.2020 - 08.2020
Event Host
Raymond Kopa Stadium
09.2019 - 02.2023
Master of Arts - Tourism
Esthua
Bachelor of Arts - Global Business
Coventry University
BBA - International Trade
Institut Sacrée Coeur