Subeen Park
Rhodes,NSW
Summary
Hotel Management Student Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
4
4
years of professional experience
Work History
Front Office Agent
Sheraton Grand Hyde Park Sydney
03.2023 - Current
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
F&B Attendant
LA SEINE Buffet restaurant in Lotte Hotel
10.2021 - 10.2022
- Followed established procedures and requirements for safe food handling, storage, and service
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options
- Set up tables and counters to prepare dining and serving areas.
Guest Service Agent
BMIHMS Front Office
01.2023 - 02.2023
- High knowledge of handling the HMS program
- Attended to guest inquiries in an efficient and practical manner to provide them with expediential service
- Managed and handled checking-in & checking-out guests
- Learned and applied hospitality acronyms during the shift time
- Ensured the smooth running of the front desk with team members.
F&B Attendant
Executive Lounge in Brisbane Marriott
07.2022 - 12.2022
- Provided exceptional services to the high volume of daily customers
- Prepared and served wine and champagne
- Forecasted additional meal requirements to avoid food shortages and communicated special requests to the kitchen
- Provided the best possible food and beverage experience to guests
- Checked scheduled inventories of food and liquor to requisition necessary supplies.
Kitchen Assistant
BMIHMS Cookies Café and Chambers restaurant
02.2022 - 03.2022
- High knowledge of utilizing kitchen equipment according to the manufacturer's instructions
- Peeled and cut fruits and vegetables to prepare for cooking or serving
- Partnered with the chef to cook food and comply with food decorating
- Cleaned utensils, dishes, and glasses for customer use
- Acquired skills to support the team and further accommodate customer needs.
F&B Attendant
BMIHMS Cookies Café and Chambers restaurant
01.2022 - 02.2022
- Kept customer and food preparation areas clean and well-organized
- Received food orders from individuals and explained offerings
- Satisfied customers by topping off drinks and offering condiments and other items
- High communication skills with kitchen staff and managers to serve customers
- Knowledge of making coffee, blended smoothies, and teas.
Assistant & Cashier
Tous Les Jours Bakery & Café Shop
05.2021 - 12.2021
- High-quality upselling skills to customers
- Arranged baked goods in attractive displays to increase profits
- Recommended merchandise to customers based on their preferences
- Cleaned shelves, counters, and tables to maintain an organized store
- Listened to guests to understand their needs and help each person select optimal products and services
- Knowledge of making coffee, blended smoothies, and teas
- Completed closing duties such as cleaning all equipment, restocking items, and completing daily checklist.
Taekwondo Instructor
STN Taekwondo & Jump Rope Academy
01.2021 - 05.2021
- Trained athletes in the proper use of equipment for maximum results
- Built positive personal relationships with students
- Served as a character educator and prioritized safety
- Managed a full schedule of classes for groups of different ability levels
- Guided students through proper breathing, stance, and fighting forms.
F&B Attendant & Cashier
6'30" (6min30s.com) Restaurant
01.2020 - 05.2020
- Encouraged team members to communicate more actively
- High level of customer service using listening and engagement skills
- High knowledge of operating cash registers or POS system
- Doing table setting and three-plate carrying while serving customers
- Assisted with customer requests to improve guest satisfaction
- Maintained cleanliness and condition of the restaurant.
Education
Bachelor of Business - International Hotel and Resort Management
UNIVERSITY
04.2024
High School Diploma -
HIGH SCHOOL
12.2020
Skills
- NSW RSA
- QLD RSA
- Micros POS
- Office 365
- HMS
- OPERA
References
- Bruno Verhaegen, Success Coach, BMIHMS at Torrens University, +61 405 511 726, Bruno.Verhaegen@Torrens.edu.au
- Nathan Trent, Front Office Instructor, BMIHMS at Torrens University, +61 (2) 4780 1600, Nathan.Trent@Torrens.edu.au
Languages
Korean
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Front Office Agent
Sheraton Grand Hyde Park Sydney
03.2023 - Current
Guest Service Agent
BMIHMS Front Office
01.2023 - 02.2023
F&B Attendant
Executive Lounge in Brisbane Marriott
07.2022 - 12.2022
Kitchen Assistant
BMIHMS Cookies Café and Chambers restaurant
02.2022 - 03.2022
F&B Attendant
BMIHMS Cookies Café and Chambers restaurant
01.2022 - 02.2022
F&B Attendant
LA SEINE Buffet restaurant in Lotte Hotel
10.2021 - 10.2022
Assistant & Cashier
Tous Les Jours Bakery & Café Shop
05.2021 - 12.2021
Taekwondo Instructor
STN Taekwondo & Jump Rope Academy
01.2021 - 05.2021
F&B Attendant & Cashier
6'30" (6min30s.com) Restaurant
01.2020 - 05.2020
Bachelor of Business - International Hotel and Resort Management
UNIVERSITY
High School Diploma -
HIGH SCHOOL
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