Olivier Le Boursicot

Professional Summary

Dynamic and results-oriented director with over 20 years of experience in the cleaning and maintenance industry. Proven track record of driving operational excellence, enhancing customer satisfaction, and leading teams to achieve business goals. Adept at strategic planning, business development, and fostering relationships with clients and partners. Committed to sustainability and implementing innovative solutions to meet evolving market demands.

Core Competencies

• Strategic Planning & Execution
• Team Leadership & Development
• Customer Relationship Management
• Operational Efficiency
• Budgeting & Financial Management
• Marketing Strategy
• Quality Assurance & Compliance
• Negotiation & Contract Management

Experience Director, The Cleaner Pty Ltd

Sydney NSW, 2000 - 2025 + Present

• Lead company operations, overseeing a team of contractors, ensuring high-quality service delivery across residential and commercial projects.
• Developed and implemented strategic initiatives resulting in a 15% increase in revenue year-over-year and improved customer retention rates.
• Fostered partnerships with local businesses, enhancing service offerings and increasing market share.
• Conducted regular training programs for staff, promoting professional development and compliance with industry standards.
• Managed daily operations, optimizing processes that improved operational efficiency by [percentage].
• Developed marketing campaigns that increased customer acquisition by [percentage] over [time period].
• Collaborated with the finance team to oversee budgeting and resource allocation, ensuring profitability.
• Supervised a team of cleaners, ensuring adherence to safety and quality standards.
• Implemented inventory management processes that reduced costs by [percentage].
• Established a customer feedback system, enhancing service quality and client satisfaction.
• Occupational Health and Safety Certification
• Customer Service Excellence Training