Olivira Yousif
Mount Druitt,NSW
Summary
Dynamic business owner with a proven track record at Rose Shisha Lounge, excelling in operations management and strategic planning. Enhanced customer engagement through innovative marketing campaigns and optimized inventory systems, achieving significant cost reductions. Strong leadership and negotiation skills fostered a collaborative team environment, driving repeat business and client satisfaction.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Rose Shisha Lounge
Saint Marys, NSW
11.2024 - Current
- Developed comprehensive business strategies to enhance customer engagement and retention.
- Implemented efficient inventory management systems, reducing excess stock and optimizing supply chain processes.
- Oversaw daily operations, ensuring adherence to quality standards and operational excellence.
- Trained and mentored staff, fostering a collaborative work environment and improving team performance.
- Established strong vendor relationships, negotiating favourable terms to improve cost-effectiveness.
- Designed marketing campaigns that increased brand visibility and attracted new clientele.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Supervisor, Social Media Manager, Operations
Sweet Espresso Bar
Saint Marys, NSW
08.2022 - 11.2024
- Supervised daily operations to ensure optimal workflow and service quality.
- Analyzed social media metrics to drive content optimization and improve audience targeting.
- Conducted market research to identify food trends and optimize menu offerings.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Enhanced customer satisfaction by resolving complaints promptly and effectively.
- Streamlined processes for order preparation, resulting in improved service speed and accuracy.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained staff on new menu items, ensuring consistent execution and presentation standards.
Cashier, Deli, Stock, Management
IGA Supermarket
Rooty Hill, NSW
07.2017 - 08.2022
- Processed transactions efficiently using point-of-sale systems.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted customers with inquiries and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Trained new cashiers on operational procedures and customer service standards.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Criminology
Macquarie University
Sydney, New South Wales, NSW11-2027
Skills
- Operations management
- Strategic planning
- Personnel management
- Sales negotiation
- Staffing
- Operations oversight
- Negotiation
- Inventory management
- Marketing expertise
- Client relationship management
- Sales strategy development
- Cashflow management
- Profit optimization
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
Timeline
Owner/Operator
Rose Shisha Lounge
11.2024 - Current
Supervisor, Social Media Manager, Operations
Sweet Espresso Bar
08.2022 - 11.2024
Cashier, Deli, Stock, Management
IGA Supermarket
07.2017 - 08.2022
Bachelor of Arts - Criminology
Macquarie University