Oliver Pryor

• Greeted and welcomed guests and visitors to the hotel, ensuring a positive first impression and providing information on the facilities and services.
• Managed the check-in and check-out process efficiently, handling room allocations, payments, and guest inquiries with attention to detail.
• Answered incoming calls and responded to emails, addressing guest requests, answering inquiries and coordinating with other departments as needed.
• Assisted with housekeeping duties, ensuring timely cleaning and readiness for new guests.
• Delivered high-standard customer service by attending to guest needs, offering personalised assistance, and ensuring guest satisfaction throughout their stay.
• Assisted in handling guest complaints and concerns, resolving issues promptly and maintaining a professional and courteous demeanour.
• Maintained accurate records of guest information, bookings, and payments.

● Created a welcoming and friendly atmosphere by warmly greeting all guests upon arrival and ensuring a positive dining experience.
● Prepared and served a variety of alcoholic beverages, including
cocktails, as well as specialty coffees, ensuring high standards of
quality and presentation.
● Efficiently handled food service, including taking orders, delivering meals, and maintaining cleanliness by clearing tables promptly.
● Managed customer reservations, coordinating seating arrangements to maximise dining capacity while ensuring guest comfort.
● Possessed knowledge of menu offerings, ingredients, and potential allergens, providing informed recommendations and addressing dietary concerns to enhance customer satisfaction.

● Prepared a variety of food items according to McDonald's standardised procedures.
● Operated kitchen equipment, including grills, fryers, and ovens, while adhering to food safety standards and hygiene regulations.
● Worked efficiently in a fast-paced environment, maintaining a clean and organised workspace.
● Collaborated with team members to fulfil customer orders accurately and promptly.
● Assisted with stock-take, ensuring adequate stock levels.

● Provided friendly and courteous service in the zoo’s main restaurant, ensuring a memorable dining experience for guests
● Waited on tables, taking orders and delivering food promptly while maintaining a clean and welcoming environment.
● Trained as a barista by Starbucks, preparing a range of coffee
beverages and ensuring high-quality service.
● Assisted with restaurant upkeep by cleaning tables, washing dishes, and maintaining overall cleanliness in line with health and safety standards.
● Handled monetary transactions as a cashier, ensuring accuracy in processing payments and balancing the cash register.