Olympia Diamandis
Croydon
Summary
Dedicated Administrative Professional with extensive experience in healthcare settings. Proficient in managing patient records, scheduling, and optimizing office operations. Recognized for exceptional communication skills and meticulous attention to detail, with a strong ability to maintain confidentiality of sensitive information.
Overview
12
12
years of professional experience
Work History
Server
Lulu and Me Cheesecakes
04.2025 - Current
- Greeted and assisted customers, ensuring a welcoming environment.
- Managed cash register operations, handling transactions accurately.
- Maintained cleanliness and organization of front of house areas.
- Collaborated with team members to deliver timely service.
Administrative Assistant
Monash Health
02.2022 - Current
- Optimized clinic workflow by managing patient scheduling and appointment confirmations.
- Ensured compliance by maintaining accurate electronic health records.
- Enhanced service delivery through effective communication between patients and healthcare providers.
- Facilitated onboarding and training for new staff on administrative procedures.
- Improved daily operations efficiency by implementing streamlined office procedures.
- Safeguarded patient privacy by handling sensitive information in accordance with HIPAA guidelines.
- Delivered exceptional customer service to address patient concerns promptly and professionally.
- Resolved patient inquiries efficiently by answering calls and routing messages.
- Supported healthcare providers by ensuring timely completion of necessary documentation.
- Maintained reliable patient records by generating reports and logging information.
Registered Nurse
Monash Health
03.2019 - 12.2023
- Enhanced patient outcomes by administering and adhering to care plans.
- Coordinated comprehensive care services with multidisciplinary teams for diverse populations.
- Identified health status changes by monitoring vital signs and analyzing data.
- Educated patients and families on health management, improving treatment understanding.
- Reduced hospital-acquired infections through implementation of strict infection control measures.
- Mentored nursing staff, promoting professional growth and best clinical practices.
Youth Worker
Christian Surfers
01.2015 - 06.2019
- Enhanced youth engagement through community-focused programs promoting personal growth.
- Facilitated life skills workshops, building resilience and self-confidence in participants.
- Connected youth with mentorship and resources through coordinated outreach initiatives.
- Tailored support services based on individual participant needs for positive outcomes.
- Forged partnerships with community organizations to enhance resource sharing and programs.
- Built trust with youth through empathetic listening and genuine interest in their lives.
Server
Joy Cupcakes
08.2013 - 01.2015
- Enhanced guest dining experiences through prompt and courteous service.
- Guided customers in menu choices, addressing inquiries effectively and efficiently.
- Ensured cleanliness and organization of dining area to uphold health standards.
- Processed transactions accurately with POS system, maintaining efficient billing practices.
- Adapted quickly to peak hour demands, boosting service efficiency and satisfaction.
- Supported team operations during busy times to enhance overall workflow.
Education
Bachelor of Nursing - Nursing
La Trobe University
Melbourne, Victoria, VIC01-2019
Certificate IV in Youth Work - Youth Work
Praxis Victoria
Ascot Vale, VIC01-2015
Skills
- Patient care and confidentiality
- Workflow coordination
- Patient demographics
- Referral coordination
- Data entry efficiency
- Professionalism and discretion
- Strong work ethic
- Exceptional customer service
Timeline
Server
Lulu and Me Cheesecakes
04.2025 - Current
Administrative Assistant
Monash Health
02.2022 - Current
Registered Nurse
Monash Health
03.2019 - 12.2023
Youth Worker
Christian Surfers
01.2015 - 06.2019
Server
Joy Cupcakes
08.2013 - 01.2015
Bachelor of Nursing - Nursing
La Trobe University
Certificate IV in Youth Work - Youth Work
Praxis Victoria