Summary
Overview
Work History
Education
Skills
Timeline
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Olyviah Coles

Woolgoolga,NSW

Summary

Motivated 21-year-old plant lover currently pursuing Certificate III in Horticulture at Coffs TAFE, with a focus on continuous learning and personal development. Strong communication skills facilitate effective teamwork and customer service. Proven reliability and dedication to task completion. Passionate about fostering a clean and positive workplace environment while supporting organizational goals.

Overview

8
8
years of professional experience

Work History

Gardening Assistant

Secret Valley Plants
Woolgoolga, NSW
04.2023 - 10.2024
  • Organized merchandise according to store standards, ensuring proper placement and signage.
  • Operated cash register efficiently to process payments from customers using point-of-sale systems for both manual cash handling as well as electronic sales helping to accurately recording sales transactions
  • Performed daily checks of plants for quality assurance purposes.
  • Assisted customers with loading their purchases into their vehicles.
  • Greeted customers and assisted with inquiries regarding garden center products.
  • Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
  • Created attractive window displays featuring seasonal products in order to attract more customers.
  • Planned, organized, and implemented promotional displays in the garden center.
  • Processed payments using point-of-sale systems, accurately recording sales transactions.
  • Performed regular maintenance tasks such as raking leaves, clearing debris and removing weeds from garden areas.
  • Pruned, transplanted or potted and labeled plants.
  • Retrieved plants and flowers at customers' requests.
  • Utilized proven methods for watering, pruning and fertilization to minimize plant losses while maintaining plant health.
  • Unloaded deliveries and stocked shelves with new products as needed.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Customer Service

Shells By The Shore
Woolgoolga, Nsw
07.2023 - 08.2023
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Food preparation and cooking
  • Money handling
  • Equipment cleaning as well as general cleaning

Cafe All Rounder

Taffys Cafe
Woolgoolga, NSW
02.2022 - 06.2022
  • Interacted pleasantly with customers and offered assistance to find needed items.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Operated industrial dishwasher to wash glassware and utensils.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Adhered to company food, safety, quality and sanitation policies.
  • Rotated and replenished products in display cases.

All Rounder

Hungry Jacks
Albany, WA
04.2017 - 04.2018
  • Greeted and communicated with customers to take orders
  • Collected payments and provided accurate change.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained calm demeanor during high-volume periods and special events.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Received and accurately processed customer payments.
  • Supported highest standards of conduct and service to support company reputation.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized POS system to receive and process customer payments.
  • Input orders into point of sale system and handled customer payments.
  • Wrapped, labeled and dated food items for sale.

Education

Horticulture Cert 3

TAFE NSW
Coffs Harbour, NSW
03-2026

Beauty Course - Eyelash Extensions

S.BBeautyy
Helensvale, QLD
03.2023

High School Diploma -

North Albany Senior High School
Albany, WA
04.2018

Skills

  • Customer Service
  • Money Handling
  • Cleaning and maintaining sanitary guidelines
  • Dishes
  • Running orders to tables
  • Concise time management
  • POS system expertise
  • Food service standards
  • Phone orders
  • Food handling and sanitization
  • Application techniques
  • Products knowledge
  • Fast learner
  • Pruning techniques
  • Propagation methods

Timeline

Customer Service

Shells By The Shore
07.2023 - 08.2023

Gardening Assistant

Secret Valley Plants
04.2023 - 10.2024

Cafe All Rounder

Taffys Cafe
02.2022 - 06.2022

All Rounder

Hungry Jacks
04.2017 - 04.2018

Beauty Course - Eyelash Extensions

S.BBeautyy

High School Diploma -

North Albany Senior High School

Horticulture Cert 3

TAFE NSW

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Olyviah Coles