Om Alam
3 Ware Place,belconnen,Act
Summary
Dynamic sales professional with a proven track record at ALDI, excelling in customer relationship management and team leadership. Adept at driving sales through consultative selling and effective problem-solving, consistently enhancing customer satisfaction and loyalty. Recognized for negotiating successful deals and fostering a positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
the good guys
Canberra, Act
01.2023 - Current
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Provided technical support for customers using the company's products or services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with customers to ensure repeat business.
- Negotiated deals and handled complaints or objections.
Duty Manager
ALDI
Canberra, ACT
10.2021 - Current
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created positive work environment for employees and delivered exceptional customer service.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Assistant Store Manager
IGA
Parramatta
02.2019 - 04.2021
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analysed market trends to identify opportunities for product expansion or improvement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Master of Arts - Marketing
Oxford University
Chelmsford Uk 10-2014
Skills
- Sales negotiation
- Customer relationship management
- Technical support
- Product knowledge
- Visual merchandising
- Team leadership
- Problem solving
- Time management
- Consultative selling
- Decision-making
Certification
certificate III in aged care
Affiliations
travelling,gym and football
Timeline
Sales Representative
the good guys
01.2023 - Current
Duty Manager
ALDI
10.2021 - Current
Assistant Store Manager
IGA
02.2019 - 04.2021
Master of Arts - Marketing
Oxford University
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