Overview
Work History
Timeline
Generic

Omprakash Luitel

Sydney,Australia

Overview

4
4
years of professional experience

Work History

Infrastructure Support Engineer | Full Time

Greencross Ltd
04.2024 - Current
  • Providing comprehensive support for cloud and hybrid environments, including end-user devices, servers, networking, and third-party integrations.
  • Identifying and proposing strategic enhancements to optimize system performance, reduce costs and improve capabilities.
  • Investigating and resolving technical issues across various infrastructure components.
  • Providing timely and effective response to incidents, minimizing downtime and ensuring service continuity.
  • Serving as an escalation point for the service desk and onsite engineers, offering guidance, and taking ownership of escalated issues.
  • Implementing and managing configurations for infrastructure components, ensuring they are aligned with best practices and organizational standards.
  • Designing and deploying new infrastructure components and updates as needed.
  • Recommending and implementing solutions to optimize performance and ensure scalability.
  • Developing and utilizing automation scripts to streamline routine tasks and improve operational efficiency.
  • Working with external vendors to resolve issues efficiently.
  • Creating, maintaining, and improving internal and client-facing documentation.
  • Actively participating in and contributing to on-premises to cloud migration projects.
  • Leveraging technical expertise to support business goals and improve efficiency.

End User Compute Administrator | Full Time

Greencross Ltd
10.2022 - 04.2024
  • Creation, configuration, maintenance, and updated builds of Windows 10 + SOE with a focus on Intune MDM App Deployment, Application Packaging activities for each of the relevant business areas (Retail, Vet, Supply Chain, Support)
  • Developing continuous improvement and continuous delivery strategies across system design and software development, while implementing best practices for administration and support of Intune, Autopilot, and enterprise mobility.
  • Managing testing and automation of software and application deployments, along with proactive maintenance tasks, patching, and monitoring to ensure security, integrity, and availability.
  • Repackaging software, Testing, debugging, and diagnosing applications using the Admin Studio software packaging tool, and maintaining system requirements, designs, and technical specifications under quality-accredited standards.
  • Identifying technological limitations and deficiencies in existing systems and associated processes, procedures and methods.
  • Identify opportunities for continuous service improvement (CSI), including technical solutions, automation, and addressing gaps in knowledge and documentation to enhance efficiency, productivity, and cost savings. Additionally, identify and mitigate risks that may affect the performance and security throughout the product lifecycle.
  • Providing advice, guidance and expertise in developing proposals and strategies for software design activities such as financial evaluation and costing for recommending software purchases and upgrades.
  • Writing scripts (PowerShell, batch files) to customize application deployment across large enterprise environments.
  • Coordinate timely repair of PC equipment covered by third-party vendor maintenance agreements.
  • Assist in selecting standard EUC devices including Desktop computers, Laptops, Monitors, Peripherals, PDAs, Barcode Scanners etc.
  • Use the IT Service Management (ITSM) platform (ServiceNow) and ensure all support and requests are handled effectively and efficiently within Service Level Agreements.

Technical Support Analyst | Full Time

Greencross Ltd
02.2022 - 10.2022
  • Preparation and maintenance of procedures and documentation for network inventory, recording diagnoses and resolutions of network faults, and instructions for enhancements and modifications to networks.
  • Monitoring of network traffic, activity, capacity, and usage to ensure continued integrity and optimal performance.
  • Research, analysis, evaluation, and monitoring of network infrastructure to ensure optimal configuration and performance.
  • Installation, configuration, testing, maintenance, and administration of new and upgraded networks, software database applications, servers, and workstations, along with the design and configuration of complex network infrastructure, including: Cisco Catalyst switches, Cisco Aironet & Meraki Access Points, Aruba Switches & Wireless Access Points, Ubiquiti Unifi Wireless Access Points.
  • Assessment and recommendation of improvements to network operations and integrated hardware, software, communications, and operating systems, along with providing specialized support and troubleshooting for network problems and emergencies.
  • Deployment of functional solutions, such as creating, adopting, and implementing system test plans to ensure quality and integrity.
  • Management of testing and automation of software and application deployments via Dell KACE (Unified Endpoint Management), along with the development of continuous improvement and delivery strategies for system design and software development.
  • Writing, updating, and maintaining technical programs, end-user documentation, and operational procedures, offering advice, guidance, and expertise, working with users to formulate and document business requirements.
  • Support of Line-of-Business Applications and maintenance of systems such as: Microsoft Dynamics LS Central, Microsoft Dynamics Navision, Kronos Time & Attendance, Magento eCommerce, Comestri Order Management System, RxWorks Practice Management System.
  • Identification and evaluation of inefficiencies, recommending optimal business practices and system functionality.

Service Desk Analyst | Contract

Greencross Ltd
06.2021 - 02.2022
  • Collaborate with various teams to ensure the successful implementation of new processes and systems within retail business environments.
  • Log and track all incidents and service requests, escalating to appropriate support groups as needed.
  • Support infrastructure in both cloud and on-premises environments.
  • Ensure seamless integration and functionality of retail systems to support business processes and improve overall efficiency.
  • Monitor network traffic through SDWAN, including activity, capacity, and usage, to ensure continued integrity and optimal performance.
  • Conduct training sessions for users to ensure they are proficient in using retail business systems.
  • Participate in cross-functional projects to enhance business processes and system integrations.
  • Maintain and troubleshoot networking hardware such as routers, switches and collaborate with hardware vendors for support and warranty services.
  • Providing timely and effective response to incidents, minimizing downtime and ensuring service continuity.
  • Provide after-hours support on a monthly rotation, ensuring our systems are always covered.
  • Escalate complex issues to the appropriate higher-level support teams.
  • Contribute to the continuous improvement of our IT support processes.
  • Collaborate with Infrastructure on device deployment and ensure change management is followed to minimize risk to the business.
  • Asset Management – Owning the Asset Management Life Cycle of hardware, ensuring that the registers are kept up to date.

Timeline

Infrastructure Support Engineer | Full Time

Greencross Ltd
04.2024 - Current

End User Compute Administrator | Full Time

Greencross Ltd
10.2022 - 04.2024

Technical Support Analyst | Full Time

Greencross Ltd
02.2022 - 10.2022

Service Desk Analyst | Contract

Greencross Ltd
06.2021 - 02.2022

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Omprakash Luitel