Omar Ahmed
Wheelers Hill,VIC
Summary
Outgoing and results-driven individual excelling in communication and relationship-building with a proven track record at KFC.
Leveraged strong interpersonal communication skills to enhance customer satisfaction and drive sales through tailored product recommendations. Recognised for exceptional problem-solving abilities, consistently receiving positive feedback from customers. Considered for a management role only months in.
Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Team Member
KFC
Springvale, VIC
09.2024 - Current
- Maintained knowledge of products and services to provide effective support.
- Demonstrated adaptability in handling various customer concerns and requests.
- Contributed to a positive team environment through effective communication and support.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Increased sales by offering relevant product recommendations based on customers' needs and preferences.
Education
Holmesglen Institute of TAFE
Melbourne, VICSkills
- Identifying sales trends
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Upselling and cross selling
- Objection handling
- Cold calling
- Lead generation
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Team Member
KFC
09.2024 - Current
Holmesglen Institute of TAFE