Omar Azamy
Sydney Olympic Park,NSW
Summary
Customer service professional committed to excellence and results. Proven track record in managing customer service operations and enhancing team performance. Recognized for fostering collaboration and adaptability in dynamic environments. Expertise in problem-solving and team motivation.
Overview
16
16
years of professional experience
Work History
Security Supervisor
Reliable Security
02.2020 - 12.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Customer Service Supervisor
ACSA
05.2015 - 01.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Customer Service Representative
Commonwealth Bank
02.2012 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Store Supervisor
IGA
01.2009 - 01.2012
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Education
Diploma - Business And Marketing
TAFE NSW
NSW12-2023
Skills
- Team leadership
- Problem-solving
- Critical thinking
- Inventory management
- Time management
- Problem resolution
- Staff supervision
Timeline
Security Supervisor
Reliable Security
02.2020 - 12.2024
Customer Service Supervisor
ACSA
05.2015 - 01.2020
Customer Service Representative
Commonwealth Bank
02.2012 - 02.2015
Store Supervisor
IGA
01.2009 - 01.2012
Diploma - Business And Marketing
TAFE NSW
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