Omar Nafiz
ST ALBANS,VIC
Summary
Dynamic Registered Migration Agent with a proven track record at Pathway Education and Visa Services, excelling in client satisfaction and compliance. Leveraging problem-solving skills and clear communication, I successfully guided clients through complex immigration processes, achieving a significant increase in successful visa applications while fostering a positive client experience.
Results-driven professional with significant expertise in client management and contract negotiation. Possesses a track record of securing favourable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Professional with comprehensive experience and readiness for the role. Known for a strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and client relations. Recognised for integrity, determination, and a results-driven approach.
Overview
11
11
years of professional experience
Work History
Registered Migration Agent (MARN:2318164)
Pathway Education and Visa Services
Melbourne, VIC
06.2023 - Current
- Offer expert advice on Australian immigration laws, policies, and visa options tailored to clients' specific needs.
Assist in preparing, lodging, and managing visa and citizenship applications while ensuring compliance with migration laws. - Facilitated client consultations to assess educational and visa needs.
- Act as a representative for clients in dealings with the Department of Home Affairs (DoHA).
- Handle communication, address requests for further information, and represent clients in appeals or reviews before tribunals such as the Administrative Appeals Tribunal (AAT).
- Prepared and submitted visa applications, ensuring compliance with regulations.
- Oversee the preparation of accurate visa applications and supporting documents.
Ensure all submissions meet strict regulatory requirements and reflect the client's circumstances effectively. - Supervise staffs like other registered migration agents and education consultants involved in clerical or administrative tasks related to immigration services.
- Maintain secure client records, issue receipts for payments, and ensure proper use of my Migration Agents Registration Number (MARN)
- Maintain accurate records of client interactions and visa applications in compliance with legal requirements.
- Ensure financial accountability by securely managing client accounts and issuing receipts for payments received.
- Lead my practice by fostering trust, transparency, and professionalism with clients.
- Engage in continuous professional development to stay informed about changes in migration laws and policies.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Founder and CEO
Pathway Education and Visa Services
Melbourne, VIC
12.2018 - Current
- Transformed Pathway Education into a leading consultancy, achieving significant sales growth over time.
- Facilitated collaboration with businesses to enhance growth potential through strategic partnerships.
- Identified market gaps that led to the development of innovative business solutions.
- Directed strategic planning initiatives to establish clear objectives and align departmental efforts.
- Mentored the team to deliver exceptional customer service by effectively addressing and resolving client issues.
- Provided personalized career guidance, increasing client engagement during consultations.
- · Assisted students in finding suitable educational institutions and migration options through new strategies.
- Guided team members through periods of change by clearly communicating expectations and objectives moving forward.
- Instructed staff on industry standards to ensure high-quality service delivery.
- Built and maintained a strong, cohesive team by recruiting top talent, including registered migration agents and education consultants, while fostering a supportive work environment.
Director of Operation (International Recruitment)
Top Education and Visa Services
Melbourne, VIC
05.2017 - 11.2018
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Sr.Consultant (IT/Business Analysis/Education)
Expert Education and Visa Services
Melbourne, VIC
11.2015 - 04.2017
- Achieved enhanced service quality through effective planning of business operations and collaboration with information technology on integration and testing of new customer service solutions.
- Developed comprehensive training materials and facilitated successful implementation, providing valuable post-implementation support.
- Streamlined data requirement gathering, review, and analysis processes through advanced strategies. Created prioritized requirements and conceptual prototypes and mock-ups that aligned with project objectives.
- Strengthened sales and support efforts by maintaining proactive communication with client organizations. Delivered independent and objective analysis of IT requirements within companies, guiding effective IT usage.
- Successfully designed, tested, installed, and monitored new systems while organizing impactful training for users and consultants. Empowered students to make informed school and college choices through dedicated support.
- Managed administrative responsibilities, effectively liaising with universities and institutes to recruit international students for various courses, negotiating and finalizing agency agreements.
- Oversaw migration applications, providing expert consultation on straightforward migration and education cases, and ensured consistent follow-up with clients via the CRM system.
- Developed and implemented strategies aimed at improving client engagement and satisfaction within education and visa services.
- Developed comprehensive training programs for staff, improving service delivery and operational efficiency.
Education Consultant
Aussizz Group
Melbourne, VIC
01.2015 - 09.2015
- Undertake a proper research and provide recommendations on curriculum and courses.
- Developed customized educational strategies to enhance student engagement and learning outcomes.
- Collaborated with academic institutions to align curriculum with industry standards and student needs.
- Provided guidance on visa and immigration processes for international students.
- Collaborated with academic institutions to enhance curriculum effectiveness.
- Achieved successful recruitment of international students through effective communication with universities and communities.
- Enhanced student enrollment processes by providing clear guidance on assessment and course-related issues. Delivered timely support for students facing challenges such as subject selection and visa compliance. Increased awareness of college and university programs and admission requirements in Australia.
- Streamlined migration application preparation to facilitate student transitions.
- Offered expert consultation on migration and education cases. Maintained client engagement through regular updates in the CRM system.
- Optimised administrative processes by liaising with universities for international student recruitment and negotiating agency agreements. Produced high-quality written materials to meet the needs of applicants.
- Executed follow-up communications with clients via phone calls and emails.
- Delivered tailored support to students with special needs, enhancing learning experiences and promoting academic achievement.
- Report to the manager.
Education
J.D. - Juris Doctor
University of Canberra
Online12-2027
Graduate Certificate in Law - Law
University of Canberra
Online03-2026
Graduate Diploma in Migration Law - Migration Law
Australian Catholic University
Melbourne12-2022
Bachelor of Science - Information And Communication Technology
Charles Stuart University
Melbourne, VIC04-2015
Skills
- Critical thinking abilities
- Constructive mindset
- Strong organizational abilities
- Results-driven approach
- Effective communication
- Timely resolution of complaints
- Enhancing customer satisfaction
- Proficient in conflict management
- Effective public speaking
- Recordkeeping proficiency
- Effective relationship management
- Stress management
- Effective time management
- Cross-functional teamwork
- Service-oriented approach
- Analytical problem-solving
Affiliations
- ACS (Australian Computer Society)
- MIA (Migration Institute of Australia)
- LTA (Legal Training Australia)
Languages
English
Full Professional
Hindi
Limited Working
Bengali
Native or Bilingual
Interests
- Reading and listening to podcasts for personal and professional development
- Exploring road trips, backpacking, and hiking
- Documenting and sharing travel experiences
- Engaging in various sports for fitness, camaraderie, and personal growth
- Spending quality time with family and kids at the aquatic canter
Timeline
Registered Migration Agent (MARN:2318164)
Pathway Education and Visa Services
06.2023 - Current
Founder and CEO
Pathway Education and Visa Services
12.2018 - Current
Director of Operation (International Recruitment)
Top Education and Visa Services
05.2017 - 11.2018
Sr.Consultant (IT/Business Analysis/Education)
Expert Education and Visa Services
11.2015 - 04.2017
Education Consultant
Aussizz Group
01.2015 - 09.2015
J.D. - Juris Doctor
University of Canberra
Graduate Certificate in Law - Law
University of Canberra
Graduate Diploma in Migration Law - Migration Law
Australian Catholic University
Bachelor of Science - Information And Communication Technology
Charles Stuart University