Omar Nafiz

• Offer expert advice on Australian immigration laws, policies, and visa options tailored to clients' specific needs.
  Assist in preparing, lodging, and managing visa and citizenship applications while ensuring compliance with migration laws.
• Act as a representative for clients in dealings with the Department of Home Affairs (DoHA).
• Handle communication, address requests for further information, and represent clients in appeals or reviews before tribunals such as the Administrative Appeals Tribunal (AAT).
• Oversee the preparation of accurate visa applications and supporting documents.
  Ensure all submissions meet strict regulatory requirements and reflect the client's circumstances effectively.
• Supervise staffs like other registered migration agents and education consultants involved in clerical or administrative tasks related to immigration services.
• Maintain secure client records, issue receipts for payments, and ensure proper use of my Migration Agents Registration Number (MARN)
• Maintain accurate records of client interactions and visa applications in compliance with legal requirements.
• Ensure financial accountability by securely managing client accounts and issuing receipts for payments received.
• Lead my practice by fostering trust, transparency, and professionalism with clients.
• Engage in continuous professional development to stay informed about changes in migration laws and policies.
• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

• Consistently upheld the highest standards of professionalism, ethics, and compliance as outlined by the Migration Agents Code of Conduct.
• Ensured that all advice and services provided were legally sound and aligned with ethical guidelines.
• Provided comprehensive guidance on Australian migration laws, policies, and procedures to clients from diverse backgrounds.
• Maintained up-to-date knowledge of legislative changes to deliver accurate and timely advice.
• Conducted detailed evaluations of clients' qualifications, skills, and personal circumstances to determine eligibility for various visa options.
• Identified potential challenges in applications and proposed effective solutions.
• Recommended optimal visa pathways based on individual circumstances, ensuring clients pursued the most suitable options for their goals.
• Maintained an in-depth understanding of Australian migration laws, regulations, and policies through continuous professional development.
• Responsible for preparing applications to be decision-ready and for lodgement by the principal registered migration agent.
• Ensured that all services were delivered in accordance with legal frameworks, safeguarding clients' interests while maintaining ethical practices set by the Code of Conduct for Registered Migration Agents.

• Transformed Pathway Education into a leading consultancy, achieving significant sales growth over time.
• Facilitated collaboration with businesses to enhance growth potential through strategic partnerships.
• Identified market gaps that led to the development of innovative business solutions.
• Directed strategic planning initiatives to establish clear objectives and align departmental efforts.
• Mentored the team to deliver exceptional customer service by effectively addressing and resolving client issues.
• Provided personalized career guidance, increasing client engagement during consultations.
• · Assisted students in finding suitable educational institutions and migration options through new strategies.
• Guided team members through periods of change by clearly communicating expectations and objectives moving forward.
• instructed staff on industry standards to ensure high-quality service delivery.
• · Built and maintained a strong, cohesive team by recruiting top talent, including registered migration agents and education consultants, while fostering a supportive work environment.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Responsible for Planning business operation and works with Information Technology to improve the quality of the services being delivered, sometimes assisting in Integration and testing of new customer service solutions.
• Support the development of training material, participates in the implementation, and provides post-implementation support.
• Implementing advanced strategies for gathering, reviewing and analysing data requirements.
• Prioritising requirements and create conceptual prototypes and mock-ups.
• Involved in sales and support, and where appropriate, maintaining contact with client organisations.
• Analysing IT requirements within companies and giving independent and objective advice on the use of IT.
• Designing, testing, installing and monitoring new systems and organising training for users and other consultants.
• Closely work with students and help them to make appropriate school and college choices
• Handle administrative duties, liaising with Universities and Institutes to recruit International Students for various courses, negotiating and finalising agency agreements
• Prepare and Manage Migration applications, consulting straightforward migration and education cases and follow-up clients on CRM system.

• Undertake a proper research and provide recommendations on curriculum and materials for school systems.
Prepare and respond to visa applications and submissions to Department of Immigration.
• Responsible for recruiting International students form both onshore and offshore.
• Communicate and liaise with universities, institutes and other Communities to promote, follow assessment or enrolment of students.
• Ensure work routines are adhered to at all times, and are maintained in an accurate and timely manner.
• Provide support for students during their courses (take leave; choosing subjects, late enrolment matters, visa compliance issues etc.
• Provide students with information on such topics as college/university degree programs and admission requirements within Australia.
• Prepare and Manage Migration applications.
• Consulting straightforward migration and education cases.
• Update and follow-up clients on CRM system.
• Handle administrative duties, liaising with Universities and Institutes to recruit International Students for various courses, negotiating and finalising agency agreements.
• Prepare writing material for the applicants' requirements.
• Follow ups with clients through phone calls & Emails.

• Provided personalized support for students with special needs, enhancing their learning experiences and fostering academic success.

• Report to the manager.