Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Omar Shiyab

Sydney,NSW

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

4
4
years of professional experience

Work History

MANAGER/Shift Coordinator

VALLEY CHARCOAL CHICKEN AND
Sydney, NSW
02.2020 - 04.2021
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Customer Service Representative

Coles
Sydney, NSW
06.2021 - 04.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.

Basketball Referee (AI+ Level)

Bankstown Bruins/ACBA/Auburn Wildcats
Sydney
06.2022 - Current
  • Resolved disputes between players, coaches, staff members, and spectators in an efficient manner.
  • Communicated effectively with coaches, players, staff members, and spectators throughout the event.
  • Enforced sportsmanship rules and maintained the integrity of the game.
  • Refereed at the highest levels including reps, semi-pro and various semi-finals and finals games.

Education

Bachelor of Psychology -

Macquarie University
Ryde Campus
02-2022

High School Diploma -

Al Noori
Greencare
11-2021

Skills

  • Marketing
  • Policy Implementation
  • Staff Development
  • Expense Tracking
  • Verbal and written communication
  • Business Planning
  • Sales Techniques

Affiliations

  • Volunteered at the color run in 2019 and 2020. tasks included handing out water and setting up stands for the runners.
  • deeply involved in community and sports, involved in high-level competitions in sports such as basketball, soccer and boxing.

Languages

Arabic
Professional

Timeline

Basketball Referee (AI+ Level)

Bankstown Bruins/ACBA/Auburn Wildcats
06.2022 - Current

Customer Service Representative

Coles
06.2021 - 04.2022

MANAGER/Shift Coordinator

VALLEY CHARCOAL CHICKEN AND
02.2020 - 04.2021

Bachelor of Psychology -

Macquarie University

High School Diploma -

Al Noori

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Omar Shiyab