OMAR YASIN
Melbourne,Vic
Summary
Dynamic and results-oriented IT professional with extensive experience in customer care. Experience of maintaining equipment, updating software and technical support to customers. Strong multitasker with excellent communication and planning abilities.
Overview
1
1
year of professional experience
Work History
Junior Technician
WIX Computers
Footscray, Vic
04.2023 - 05.2024
- Addressed customer inquiries and technical concerns, organising appointments, generating invoices, installing and configuring software solutions, and advising clients on upgrades.
- Installed and configured hardware components.
- Worked with the senior technician to inspect and validate repair parts.
Education
Bachelor of Information Technology - Network And System Management
Victoria University
Footscray, VIC08-2023
Skills
- Network virtualisation (Azure, Hyper-V)
- Troubleshooting and diagnostics
- Python
- PHP
- SQL
- Conflict resolution
- Teamwork and Collaboration
- Customer Support
- Active Listening
Timeline
Junior Technician
WIX Computers
04.2023 - 05.2024
Bachelor of Information Technology - Network And System Management
Victoria University
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