OMAYMA ALI
Heidelberg West,VIC
Summary
Organized and detail-oriented professional with experience in administration, health information management, and local government. Skilled in data management, electronic medical records (EMR), and stakeholder engagement, with a strong ability to multitask in fast-paced environments. Currently pursuing a Bachelor of Data Science at Victoria University (2025–2027), with a keen interest in data analytics, problem-solving, and technological innovation.
Personable, patient, and dedicated to fostering supportive learning environment.
Overview
9
9
years of professional experience
Work History
Health Information Services Clerk
Royal Melbourne Hospital
01.2021 - Current
- Managed patient records using EMR, iPM, and CPF systems
- Ensured accurate and confidential data entry for medical records
- Assisted medical staff with retrieving and processing patient information
- Maintained alignment with organizational policies and patient data protocols.
- Provided administrative support to the health information services team
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Improved patient data accuracy by diligently reviewing and updating medical records.
- Streamlined the release-of-information process for patients, enhancing overall satisfaction with healthcare services received.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures, and therapies with standard classification systems.
- Ensured timely processing of medical record requests, contributing to better patient care and communication between providers.
COVID-19 Testing Site Administration Officer
Banyule Community Health
06.2020 - 11.2021
- Collected and recorded patient information accurately and efficiently
- Adapted to operational changes to maintain workflow efficiency and compliance
- Trained and supported new staff to ensure high data entry standards
- Provided feedback and process improvement suggestions in daily team meetings
- Communicated test site policies and procedures clearly to patients
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Administration Officer
Banyule City Council
02.2020 - 08.2021
- Scheduled meetings, prepared reports, and maintained financial records
- Processed invoices, tracked expenses, and ensured compliance documentation
- Assisted clients with appointments, payments, and service inquiries
- Strengthened client relationships through high-quality customer service
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Tutor
Himilo Community Connect
01.2018 - Current
- Assisted school children with academic support, fostering critical thinking skills
- Organized and engaged students in educational activities and discussions
- Provided mentorship and encouraged students to achieve their academic goals
- Supported community engagement events such as Somali Week
Administration Assistant
AWAG, African Women's Action Group
01.2016 - Current
- Designed and executed community programs and fundraising initiatives
- Managed internal and external communication through phone, email, and online systems
- Oversaw financial management, including cash handling and reporting
- Scheduled meetings, prepared agendas, and documented meeting minutes
- Developed promotional materials and digital content for public engagement
Volunteer
Darebin Youth Jury
01.2017 - 01.2017
- Provided youth perspectives on public housing policies
- Assisted in the development of service improvement proposals
- Participated in council meetings to advocate for community needs
Education
Leadership Program -
Himilo Community Connect
Bachelor of Data Science -
Victoria University
01.2027
Bachelor of Health Sciences -
La Trobe University
01.2022
Victorian Certificate of Education -
Viewbank College
01.2018
Skills
- Health Information & Records Management
- Data Entry & Analysis
- Proficient in EMR
- Proficient in iPM
- Proficient in CPF Systems
- Strong Organizational & Multitasking Abilities
- Microsoft Office Suite
- Customer Service & Stakeholder Engagement
- High Attention to Detail & Accuracy
- Project Planning & Report Writing
- Ability to Work Autonomously & in Teams
Additional Information
- Bronze Award Recipient – Duke of Edinburgh's International Award, 2019
- Strong interest in data analytics, reading, outdoor activities, and community engagement
Timeline
Health Information Services Clerk
Royal Melbourne Hospital
01.2021 - Current
COVID-19 Testing Site Administration Officer
Banyule Community Health
06.2020 - 11.2021
Administration Officer
Banyule City Council
02.2020 - 08.2021
Tutor
Himilo Community Connect
01.2018 - Current
Volunteer
Darebin Youth Jury
01.2017 - 01.2017
Administration Assistant
AWAG, African Women's Action Group
01.2016 - Current
Leadership Program -
Himilo Community Connect
Bachelor of Data Science -
Victoria University
Bachelor of Health Sciences -
La Trobe University
Victorian Certificate of Education -
Viewbank College
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