Overview
Work History
Education
Skills
Languages
Timeline
Generic

Omer Adem

Perth

Overview

3
3
years of professional experience

Work History

Merchandising Manager

Costco Wholesale
Mirrabooka
12.2024 - Current
  • Recruited new employees based on the needs of the business and conducted interviews for potential candidates.
  • Resolved conflicts among staff, maintaining a harmonious workplace.
  • Handled customer service issues, ensuring customer satisfaction and loyalty.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Collaborated with regional teams on initiatives related to marketing campaigns, product launches, promotions.
  • Maintained high standards of store presentation and visual merchandising.
  • Used historical and current business data to determine key buying trends and items.

Food Court Manager

Costco Wholesale
Perth
10.2022 - 12.2024
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Developed innovative strategies to increase sales and improve customer service levels.
  • Ensured adherence to all health and safety regulations in the food court area.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Developed processes for streamlining workflows within the food court environment.
  • Recruited, hired, trained and supervised personnel within the food court area.
  • Monitored financial performance of the food court on a daily basis, identifying areas for improvement and implementing cost-saving measures where possible.

Front End Supervisor

Costco Wholesale
Perth
11.2021 - 12.2022
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Identified opportunities for improvement within the department and developed solutions accordingly.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Trained new employees in customer service techniques and store policies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Australian Islamic College
Perth, WA

Skills

  • Visual merchandising
  • Inventory management
  • Conflict resolution
  • Marketing collaboration
  • Staff recruitment
  • Operations management
  • Verbal and written communication
  • Sales forecasting
  • Customer service
  • Team building
  • Employee training

Languages

Arabic
Professional

Timeline

Merchandising Manager

Costco Wholesale
12.2024 - Current

Food Court Manager

Costco Wholesale
10.2022 - 12.2024

Front End Supervisor

Costco Wholesale
11.2021 - 12.2022

High School Diploma -

Australian Islamic College

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Omer Adem