Omer Adem
Perth
Overview
3
3
years of professional experience
Work History
Merchandising Manager
Costco Wholesale
Mirrabooka
12.2024 - Current
- Recruited new employees based on the needs of the business and conducted interviews for potential candidates.
- Resolved conflicts among staff, maintaining a harmonious workplace.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Collaborated with regional teams on initiatives related to marketing campaigns, product launches, promotions.
- Maintained high standards of store presentation and visual merchandising.
- Used historical and current business data to determine key buying trends and items.
Food Court Manager
Costco Wholesale
Perth
10.2022 - 12.2024
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Developed innovative strategies to increase sales and improve customer service levels.
- Ensured adherence to all health and safety regulations in the food court area.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Developed processes for streamlining workflows within the food court environment.
- Recruited, hired, trained and supervised personnel within the food court area.
- Monitored financial performance of the food court on a daily basis, identifying areas for improvement and implementing cost-saving measures where possible.
Front End Supervisor
Costco Wholesale
Perth
11.2021 - 12.2022
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Assisted management team in developing operational strategies that improved overall store performance.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Trained new employees in customer service techniques and store policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Australian Islamic College
Perth, WASkills
- Visual merchandising
- Inventory management
- Conflict resolution
- Marketing collaboration
- Staff recruitment
- Operations management
- Verbal and written communication
- Sales forecasting
- Customer service
- Team building
- Employee training
Languages
Arabic
Professional
Timeline
Merchandising Manager
Costco Wholesale
12.2024 - Current
Food Court Manager
Costco Wholesale
10.2022 - 12.2024
Front End Supervisor
Costco Wholesale
11.2021 - 12.2022
High School Diploma -
Australian Islamic College
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