Summary
Overview
Work History
Education
Skills
activities
references
Affiliations
Timeline
Generic

Omer Syed

Summary

3+ years experience in Customer service bringing outstanding performance working with others to meet common goals.


Experience in POS, Planogram and Merchandising


Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.


Carry license and own reliable transport


Overview

3
3
years of professional experience

Work History

APPLIANCE TECHNICIAN

MYTOUCH
01.2021 - Current
  • Enhanced customer satisfaction by diagnosing and repairing a wide range of personal appliances promptly and efficiently.
  • Reduced appliance downtime for clients by performing regular maintenance checks and addressing potential issues proactively.
  • Experience in excel and PLANOGRAMS
  • Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.

Team Member

KMART
11.2021 - 01.2023
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Warehouse conditions and using warehouse equipment.
  • POS system experience and handling


Education

Bachelor of Software Engineering - Software Engineering

RMIT University
Melbourne, VIC
11.2028

year 12 -

SUZZANE CORY HIGH SCHOOL
Werribee, VIC
01.2023

Skills

  • Complaint Resolution
  • Equipment Operation
  • Customer Service
  • Cash Handling
  • Expert in Software/computer skills
  • Budgeting and Finance
  • Clear Communication
  • Component Assembly
  • Flexible Schedule
  • Delegation skills

activities

  • My passion is sport and fitness. I have played Team sport – cricket – for the past 12 years, including the opportunity to play at senior levels on occasion.
  • I have held both Captain and Vice-Captain roles in my clubs, as well as receiving MVP titles.
  • I have run 400km in one month (the month of march) to support a charity run for children's cancer.

references

Arafath Syed, 0469816839, My touch employer and trainer, Makayla, 0418303451, Duty Manager Kmart Werribee

Affiliations

  • Played Team cricket for the past 12 years, Captain roles in my clubs, as well as receiving Player of the season titles.

Timeline

Team Member

KMART
11.2021 - 01.2023

APPLIANCE TECHNICIAN

MYTOUCH
01.2021 - Current

Bachelor of Software Engineering - Software Engineering

RMIT University

year 12 -

SUZZANE CORY HIGH SCHOOL

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Omer Syed