Omkar Chavan
Melbourne,Australia
Summary
Experienced IT Support Engineer with a strong background in Active Directory, IT troubleshooting, and customer service. Proven ability to work effectively in a team and adept at Microsoft Office and computer networking. Skilled in hardware and software troubleshooting, with a solid understanding of computer systems. Possess a Bachelor's degree in Telecommunication and Networking, with a demonstrated track record of success in delivering top-notch technical support. Excited about the opportunity to contribute to a dynamic team and further develop my expertise in IT support and customer service.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Macquarie Bank
Melbourne , Vic
12.2024 - Current
- Streamlined support processes through the implementation of automation tools and technologies.
- Experience with building Auto pilot laptops, some exposure to intune.
- Service now ticketing system.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Assisted customers with troubleshooting software and hardware issues.
- Participated in continuous education programs to stay current with emerging tech trends and tools.
Desktop Support Engineer
Alfred Health
Melbourne CBD, Australia
11.2023 - 10.2024
- Software and Hardware upgrades on computers and Laptops
- Troubleshooting and Resolving issues related to Hardware and Software over 10000+ workstations over the Hospital by interacting with Customer
- Managing User's Account and Security permission with the help of Active Directory
- Experienced with MS products including Active Directory, MS Office products and Office 365
- Keep the track of the issues raised with the use of HEAT Ticket management system
- Imaging and Re-imaging of computer devices and deployment of software with the use of SCCM console
- Installation and troubleshoot issues related to Printer's, Barcode, Scanners, Zebra Printer's
- Maintain a comprehensive inventory of IT equipment's
- Support IT infrastructure Projects
- Experienced supporting user's working remotely with the help of MS teams, Zoom, TeamViewer
- Assisting remote user's with issues related to remote access on work and Personal devices(windows/Mac) with the help of citrix director
- Troubleshooting issues related to IPM (patient management) and Cerner EMR (electronic medical record) including account management, security permission's and printing issues
- Communicating with internal and external stake holders and vendors for escalating issues to level 3 and level 4
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software
- Managed user accounts using Active Directory services for authentication and authorization
IT Support Engineer
Austin Health
08.2023 - 11.2023
- Maintained inventory records for all hardware assets deployed across the organization's sites
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Deployed imaging solutions to quickly setup multiple workstations with identical configurations
- Diagnosed complex network problems by gathering information from multiple sources
- Configured and installed hardware components such as PCs, laptops, printers and other peripherals
- Managed user accounts using Active Directory services for authentication and Authorization
- Troubleshooting and Resolving issues related to Hardware and Software over 10000+ workstations over the Hospital by interacting with Customer
- Troubleshooting and resolving issues related to windows 10 devices and mac devices over phone and also in person
Helpdesk/Service Desk Engineer
Alfred Health
10.2022 - 07.2023
- At Alfred Health, I served as a Helpdesk/Service Desk Engineer, where I efficiently handled user inquiries and provided technical support
- I also played a key role in maintaining and ensuring the functionality of the service desk
- Additionally, I collaborated with the team to address and resolve technical issues, contributing to the smooth operation of the service desk
Education
MS - Telecommunication and Networking
Royal Melbourne Institute of Technology
07.2021
Skills
- Active Directory
- IT troubleshooting
- Customer service
- Computer networking
- Hardware troubleshooting
- Office 365
- Microsoft exchange
- Administrator
- Microsoft Outlook
- Citrix and Citrix detector
- Azure AD
Timeline
Technical Support Engineer
Macquarie Bank
12.2024 - Current
Desktop Support Engineer
Alfred Health
11.2023 - 10.2024
IT Support Engineer
Austin Health
08.2023 - 11.2023
Helpdesk/Service Desk Engineer
Alfred Health
10.2022 - 07.2023
MS - Telecommunication and Networking
Royal Melbourne Institute of Technology