OMKAR HULAWE

Business and IT Transformation Project - Streamlining and Uplifting External Service Provider Fund Invoicing Process

• Current State Analysis: Liaising with Fun Invoicing team to understand and draw the current business process
• Future State Analysis: Creating To-Be process based on the paint points identified in the current state consideing Business objectives and goals
• Business Requirements: Eliciting and documenting "Business Requirements" for replacing existing "Fund Invoicing and Approval Workflow" with UiPath(RPA) and PowerAutomate AND for collating multiple data soruces in Salesforce
• Tech Partner Management: Liaising with external tech partner to facilitate sessions with Business Stakeholders and with Infrastructure team for installation of required services
• Project Management: Assisting PM with managing the project plan in Microsoft Project and JIRA (agile methodology)

Remediation of APRA's Prudential Standard SPS 220 Review (Risk & Compliance Management Framework)

• Requirements Gathering: Collaborating with internal stakeholders to understand their current processes (Current state as-is) and systems (Governance, Risk and Compliance, GRC) in relation to SPS220 requirements
• Remediation Strategy Development: Working with cross-functional (Superannuation Trustee Services Risk Manager (Line 1), Enterprise Risk (Line 2), Incidents & Complaints ) teams to develop remediation strategies and action plans to address identified gaps
• Gap Analysis: Conducting detailed analysis to identify gaps between current practices and the requirements (observations stated in the review) stipulated by APRA's SPS220 to draw future state (to-be)
• Documentation: Documenting detailed requirements, business processes, and remediation plans in accordance with regulatory standards and organizational guidelines
• Change Management: Facilitating change management activities to ensure smooth implementation of remediation actions, including stakeholder communication and training
• Reporting and Monitoring: Developing kanban board to track progress against remediation plans and compliance milestones, providing regular updates to management and regulatory bodies

• Worked in a Business Technology team for fast paced and complex Customer Remediation project valued for around $2B
• Collaborated closely with stakeholders to develop end-to-end flow (as-is and to-be) diagram for future remediation projects in the bank
• Lead requirements gathering and validation sessions with Technology team, architects, PMs, Testers (UAT) for playing back user stories and providing overall requirements from Business
• Identified & assessed potential solutions to business problems and recommending most appropriate course of action (Root Cause Analysis)
• Performed gap analysis between existing systems or processes and desired state (Salesforce), identifying areas for improvement or enhancement
• Converted business requirements into epics, user stories and acceptance criterion for development team in JIRA & maintained relevant documentations in Confluence, SharePoint for Salesforce platform
• Boosted end-user satisfaction levels by identifying areas of improvement and proposing actionable solutions along with user training guides
• Assisted PM & GM with overall project deliverables status for board updates

• Interacted with business stakeholders to elicit, analyse and document business requirements for reports migration from legacy BI systems like SAP BO & Tableau to Power BI
• Analyzed current state technology landscape (business process & reporting) to suss out As-Is and To-Be situation diagrams with possible improvisation to data mart and Power BI standardisation saving millions of dollars in few situations
• Developed functional and non-functional requirements along with use case diagrams and user stories for development team
• Reverse- engineered SAP BO & Tableau reports, SQL scripts to identify actual data source, tables & fields, business rules and KPIs
• Supported UAT and assisting PM to manage
• Managed Kanban tickets in Azure DevOps and actively participated in data modelling workshops to capture issues and provide relevant business knowledge

• Created ‘Business Requirement Document’ after gathering requirements from range of stakeholder & collaborated with developers for BMC Remedy product
• Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements
• Resolved L1 and L2 issues within deadline in busy and fast paced environment contributing to overall productiveness of team
• De-escalated customer complaints on urgent basis and received positive feedback for mediation skills