Omkar Kavali
Melbourne,VIC
Summary
Dynamic manager with a proven track record at Red Rooster, enhancing customer satisfaction and team performance through effective conflict resolution and staff training. Skilled in decision-making and cost control, I successfully improved safety procedures and marketing strategies, driving increased profits while fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Manager
Red Rooster
Airport West
08.2020 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Education
Master Of Information System Management - System Analyst
Charles Sturt University
Melbourne, VIC11.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
Timeline
Manager
Red Rooster
08.2020 - Current
Master Of Information System Management - System Analyst
Charles Sturt University