OMSHANTH MURTHY
Business Analyst | Project Manager
Sydney
Summary
PMP and CSPO certified Senior Business Analyst / Project Manager with 15+ years of experience delivering digital transformation initiatives across banking and regulated environments. Strong track record in requirements gathering, stakeholder workshops, process mapping, and end-to-end project delivery. Experienced in producing BRDs, user stories, current/future-state workflows, and supporting testing and UAT coordination. Adept at balancing analysis and project coordination across Agile and hybrid delivery models. Detail-oriented and organised, with proven ability to translate business needs into functional requirements while supporting delivery through planning, risk tracking, and stakeholder communication. Comfortable working across structured project environments and collaborating with diverse stakeholders to deliver meaningful digital initiatives.
Overview
16
16
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Project Manager / Business Analyst
Encora Technologies
05.2024 - 01.2026
- Worked across digital transformation initiatives within transaction and commercial banking platforms
- Conducted requirements gathering sessions and stakeholder workshops across operations, product, and technology teams
- Produced business requirements, process flows, and functional specifications for workflow enhancements
- Facilitated current-state and future-state process mapping to support operational improvements
- Provided project coordination support, including planning, RAID tracking, and stakeholder reporting
- Supported UAT planning, test case reviews, and business validation sign-off
- Assisted delivery teams in translating business needs into functional requirements
- Managed dependencies across multiple squads to ensure aligned delivery milestones
- Client: CIMB Bank
- Pillar/Project: Transaction and Commercial Banking
Senior Business Analyst
Kamlax Global Technologies
04.2022 - 04.2024
- Played a key role in enterprise-wide data transformation program establishing the Bank’s Data Lake and MDM framework
- Led end-to-end requirements for Customer 360 and Group Customer Information File (GCIF) initiatives
- Conducted impact analysis, data mapping, and data lineage documentation to aid governance and regulatory transparency
- Facilitated cross-functional workshops aligning business, architecture, and governance teams to future-state operating model
- Improved data quality controls through profiling and rule optimisation, increasing DQ rule accuracy by 60%
- Established end-to-end traceability and audit readiness across RFP, SOW, BRD, FSD, and testing artefacts
- Supported UAT strategy, validation planning, and executive reporting to enable controlled enterprise rollout
- Client: AmBank
- Pillar/Project: Data Lake Implementation and Master Data Management
Senior Business Analyst
HCL Technologies
11.2019 - 03.2022
- Delivered digital transformation projects for retail banking onboarding and e-KYC
- Conducted workshops and stakeholder discussions to capture business requirements
- Created user stories, acceptance criteria, and process maps
- Documented current-state and future-state workflows for digital account opening
- Supported UAT coordination, defect tracking, and business sign-off
- Provided project coordination support across delivery timelines and risks
- Collaborated with cross-functional teams in Agile delivery environment
- Client: RHB Bank
- Pillar/Project: Digital Transformation - Retail Banking Channels
Business Analyst/Product Owner
Standard Chartered Bank
05.2010 - 10.2019
- Delivered multiple digital banking transformation initiatives across retail and lending platforms
- Produced BRDs, functional specifications, and process documentation
- Facilitated stakeholder workshops and requirement validation sessions
- Supported testing lifecycle, including test case creation and UAT coordination
- Performed gap analysis, workflow modelling, and process optimisation
- Assisted project delivery teams with risk tracking and stakeholder reporting
- Acted as liaison between business users and technology teams
- Senior QA (May 2010 – Mar 2013)
- Products: Digital Banking, CEMS/CRM, Core banking, Cards, Loans, Payments, Insurance
Education
Bachelor of Engineering - EIE
Government College of Technology
04-2009
Skills
Business Requirements Elicitation & Documentation
Workshop Facilitation & Stakeholder Engagement
Process Mapping (AS-IS / To-Be / Future State)
BRD, Functional Requirements, User Stories
Digital Transformation Projects
UAT Coordination & Test Case Support
Project Coordination (Risks, Issues, Reporting)
Agile / Hybrid Delivery Environments
Government / Regulated Environment Exposure
Cross-Functional Delivery (Business / Tech / Ops)
Business Analysis & Requirements Delivery
Digital Project Delivery & Coordination
Project management
Project planning
Project tracking
Accomplishments
➢ Contributed to workflow improvements that helped reduce lending processing rework by 25% @ CIMB Bank
➢ Improved operational data quality by 60% via process redesign @ AmBank
➢ Reduced processing delays by 40% through improved requirement clarity @ RHB Bank
➢ Improved testing efficiency by 40% by enabling internal test data generation @ Standard Chartered Bank
Certification
PMP – Project Management Institute (2025)
Timeline
Project Manager / Business Analyst
Encora Technologies
05.2024 - 01.2026
Senior Business Analyst
Kamlax Global Technologies
04.2022 - 04.2024
Senior Business Analyst
HCL Technologies
11.2019 - 03.2022
Business Analyst/Product Owner
Standard Chartered Bank
05.2010 - 10.2019
Bachelor of Engineering - EIE
Government College of Technology